Customer Account Representative
Customer Account Representative
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Job Description
Job Description
We are currently seeking a Customer Account Representative to join our growing team in Miami FL. In this role you will be the primary point of contact for our clients ensuring their needs are met efficiently and professionally. You will play a critical role in managing client relationships resolving inquiries and supporting account growth.
Responsibilities
Build and maintain strong relationships with assigned customer accounts
Serve as a liaison between clients and internal teams to ensure timely and successful delivery of solutions
Address customer inquiries issues and requests with professionalism and urgency
Monitor account performance and assist in identifying growth opportunities
Maintain accurate records of customer interactions and transactions
Prepare reports on account status and customer feedback
Collaborate with team members to improve overall customer satisfaction
Qualifications :
Qualifications
Proven experience in customer service account management or a similar role
Strong communication and interpersonal skills
Ability to multitask and prioritize effectively in a fast-paced environment
Excellent problem-solving abilities and attention to detail
Proficient in MS Office and CRM systems
Bachelors degree in Business Marketing Communications or related field preferred
Additional Information :
Benefits
Competitive salary: $60000 - $65000 annually
Opportunities for professional growth and career advancement
Skill development and ongoing training
Supportive and collaborative work environment
Full-time stable position with consistent weekday schedule
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
