Customer Service Agent
Customer Service Agent
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Job Description
Job Description
We are currently seeking a Customer Service Agent to join our Signal Tru team. The ideal candidate will act as the primary point of contact for customers assisting with inquiries resolving issues and ensuring a positive overall experience. This position requires excellent communication skills problem-solving abilities and a strong focus on customer satisfaction.
Responsibilities
Respond to customer inquiries via phone email or in-person in a timely and professional manner
Resolve customer complaints efficiently while maintaining a calm and empathetic tone
Provide accurate information about products services and policies
Maintain detailed records of customer interactions and transactions
Collaborate with internal departments to escalate and resolve complex issues
Follow up with customers to ensure satisfaction and issue resolution
Stay updated on product knowledge system updates and procedural changes
Qualifications :
Qualifications
High school diploma or equivalent; associates or bachelors degree is a plus
Minimum 1 year of experience in a customer service or client-facing role
Strong communication and interpersonal skills
Ability to multitask and manage time effectively
Proficiency in Microsoft Office and customer service software
Problem-solving mindset with attention to detail
Bilingual skills are a plus but not required
Additional Information :
Benefits
Competitive salary ranging from $38000 to $45000 per year
Opportunities for professional growth and career advancement
On-the-job training and continuous skill development
Supportive and team-oriented work environment
Paid time off and company-recognized holidays
Comprehensive health and wellness programs
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
