Customer Sales Support
Customer Sales Support
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Salary Not Disclosed
1 Vacancy
Job Description
We are looking for a Customer Sales Support in our business in the EMEA region. You are a service-oriented person who understand the costumers needs and work effectively across culture. With your knowledge and experience you contribute to the enlargement of our EMEA market presence by supporting our Sales team and other departments.
Responsibilities:
- Receive check and process customer orders to SAP check/confirm delivery date
- Follow-up with customers or internal departments on missing or incorrect data
- Monitor customer order backlog and pro-actively initiate expedites with the objective to meet Customer Requested Delivery date.
- Manage customer forecast analyze forecast demand against actual orders and coordinate relevant actions with supply chain sales and customer.
- Create shipment in SAP and release to warehouse coordinate with warehouse for shipment issue. Prepare shipping document
- Co-ordination of any special shipping arrangement with warehouse/transportation Company and SCM team
- Issue invoice and proforma invoice. Review AR/ follow up overdue invoice and process logistic invoice
- Support customers inquiries (availabilities price product information etc.) create and maintain customer master data maintain/update customer price data in SAP/SPS build and maintain a good relationship with customers
- Respond to Inbound/Outbound Call Inquiries in a professional friendly and timely manner
- Initiate outbound calls to respond to inquiries and to follow-up with previous contact
- Ensure high customer satisfaction
- Daily stock discrepancy analysis and inventory count analysis
Qualifications :
- Bachelors or Masters degree in the relevant field
- Minimum 3 years of experience as Order Processor and Customer Sales Support.
- SAP transactions and Office Software knowledge (Power Point Excel Word Outlook)
- Excellent verbal and written communication in English. Mandarin is a plus
- Working experience within an international organization
- Ability to work under pressure as well as prioritizing and problem-solving attitude
- Ability to make quick judgments to suit differing customers requests and international mindset
- Strong team player who is also able to manage different stakeholders independently with high self-quality work
- Customer-oriented attitude attention to detail work accurately and timely
- Good communication and organizing skills
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
