Sr Customer Experience Analyst
Sr Customer Experience Analyst
Posted on :
12-06-2025
Employer Active
1 Vacancy
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Job Description
- Constant contact with stakeholders such as Conti employees Business managers BU USA other markets and customers in order to identify the specific CX needs.
- Manage the CX projects with internal stakeholders suppliers and/or 3rd party companies. Ensure the projects are well stabilished and are following a feasible business plan.
- Develop written and visual material related to CX initiatives.
- Dissiminate CX initiavies throughout our dealership and/or internal parties.
- Alocate time to be the CX specialist in our organization. Provide specific trainings to the dealership in face-to-face sessios when needed. Be avaliable to travel up to 30% of the time.
- Manage the CX KPIs ensuring the projects and/or initiatives have a proper way to be measured (before implementation and after implementation).
Qualifications :
- Experience in CX policies and strategy creation
- Experience in consumer behavior studies and feedback/review tools
- Experience in the automotive segment: car dealerships tire dealerships auto service shops.
- MS-Office advanced userLMS eLearning and Learning experience
- Traveling up to 30% of the time
- Advanced in English
- Advanced Spanish - desirable
- Project management methods
Additional Information :
Ready to drive with Continental Take the first step and fill in the online application.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
Key Skills
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