Staff Software Gen AI Engineer

Were not yesterdays IT department were Digital Technology. The world around us keeps changing and so do we. Were redefining what it means to be IT with a mindset centered on transformation experience AI-driven automation innovation and growth. Were all about delivering delightful secure customer and employee experiences that accelerate ServiceNows journey to become the defining enterprise software company of the 21st century. And we love co-creating using and highlighting our own products to do it. Ultimately we strive to make the world work better for our employees and customerswhen you work in ServiceNow Digital Technology you work for them.

Our ServiceNow Digital Technology Go to Market team is building a world-class AI-powered Go-To-Market CRM that gives every seller real-time data-driven guidance from lead to cash and right inside the Now Platform. Our Agentic AI and GenAI infused apps automate outreach deal orchestration and post-sale hand-offs creating a world class experience for our sellers. Youll collaborate with product managers data scientists and UX engineers to ship features at SaaS speed and global scale. Expect a culture of rapid experimentation rigorous engineering excellence and continuous learning. If youre passionate about turning cutting-edge AI into tangible revenue impact wed love to meet you.

We are seeking a highly skilled Staff Software AI Engineer with development experience and a background in the Go-To-Market (GTM) domain. This role blends application development with cutting-edge AI capabilities. You will work on the ServiceNow platform leverage AIA Studio for low-code AI workflows and build intelligent solutions using technologies like Agentic AI Retrieval-Augmented Generation (RAG) and Knowledge Graphs (KGs). Your work will help transform how sales marketing and customer-facing teams operate.

What you get to do in this role:

• ServiceNow Engineering: Develop scalable and maintainable applications and workflows within the ServiceNow platform aligning with GTM use cases (e.g. sales enablement lead management partner ops).
• AIA Studio Development: Leverage AIA Studio to orchestrate AI workflows integrate machine learning models and streamline decision-making in GTM processes.
• AI System Design: Design AI-powered systems that use LLMs Agentic AI and semantic retrieval to deliver contextual insights and automation.
• RAG KG Solutions: Build and maintain RAG pipelines enriched with Knowledge Graphs to surface relevant real-time data to sales to help close the deal.
• Agentic Workflows: Implement AI agents capable of task planning and execution (e.g. lead routing customer scoring higher deal velocity).
• Cross-functional Collaboration: Work closely with Product Business Operations to identify opportunities design solutions and deliver measurable impact.
• Scalability & Reliability: Build resilient secure and high-performance systems using industry best practices.
• Technical Leadership: Contribute to team success through mentorship design discussions and by setting high standards for code quality and innovation.

Qualifications :

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
• 8 years of software development experience with a solid foundation in system design and cloud engineering.
• Experience in building enterprise applications on the ServiceNow platform including scripting Flow Designer and Integration Hub.
• Strong familiarity with AIA Studio for creating intelligent no/low-code automation flows integrated with AI.
• Hands-on experience with AI technologies:
  • Agentic AI (LangGraph AutoGen CrewAI or similar)
  • RAG frameworks (LangChain Haystack)
  • Knowledge Graphs ( RDF/OWL SPARQL)
• Strong programming skills in Python Java or JavaScript.
• Experience with cloud platforms (Azure AWS or GCP) and LLM APIs (OpenAI Anthropic Mistral etc.).
• Understanding of vector databases and embeddings.
• Experience working with GTM domains (CRM customer engagement marketing automation sales analytics).

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For positions in this location we offer a base pay of $147300 to $257800 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs.

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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