Raffles Ambassador
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Job Description
KEY ROLES & RESPONSIBILITIES
Champions arrival and departure experience of guests
Ensure adherence of arrival/departure service sequence
Assists to direct and walk guests to their destination in the hotel
Ready to undertake all roles including the night shifts of the Front Office Team
Takes responsibility and ownership in creating personal connections through emotional luxury between Raffles Ambassadors and guests
Enforces Property Management System etiquette and accuracy of administrative duties
Perform check in check out and room change procedures and ensure all data are entered completely into the hotel systems
Assists with daily shifts bookkeeping of Front Office Team
Collaborate with Housekeeping Team on upkeeping of cleanliness in Front of House areas
Maintain cashier float and ensure accurate daily report of all money received
Assists other hotel department functions when the need arises
Upkeep personal grooming standards ensures discipline and efficiency of duties
Training and coordination with supporting departments
Promptly answers any in-house guest calls instant messages and emails and communicates with respective departments in the resolution of guests requests.
Ensures service standards and individual performance are aligned with Accor Values - Guest Passion Trust Sustainable Performance Spirit of Conquest Innovation and Respect.
Executes the annual upsell strategy and strive to achieve targets as set by management
Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP) Raffles Doha Local Standard Operation Procedure (LSOP) as well as Forbes 5 star / Leading Quality Assurance (LQA) standards and aims to achieve the scores and goals set by management
Performs any duties and special projects as requested by management whether in own department or any other department in the hotel
Reports any suspicious behaviour of guests and staff to the Managers and Security
Ensures that all potential and real hazards are reported appropriately immediately
Fully understands the hotels fire emergency and evacuation procedures
Qualifications :
Possesses strong interpersonal skills and ability to communicate in second language
Manages all guests/team members needs with equal drive
Carries an eye for detail and an approachable demeanor for all guests and team members
Ensures security and confidentiality of guest and hotel information in accordance to company/countrys data security act
Possesses good computer and property management system knowledge
High level of integrity enthusiasm dedication for continuous improvement
Embraces change and open-minded in a dynamic work environment
Has an understanding of the middle eastern clientele and culture
Has an understanding of key stakeholders in the luxury travel space
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
