Concierge Agent
Posted on :
12-06-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Responsibilities:
- Ensure all Standard Operating Policies & Procedures are adhered
- Ensure guest requests are handled in a timely manner
- Be fully knowledgeable of hotel facilities and ensure to keep informed all changes and additions
- Be familiar with all daily events and functions within the hotel and to maintain the appropriate desk folder. Share the information with all Concierge staff of such events
- Maintain a library of all relevant directories and business information
- Advise guests of points of interest in the surrounding area
- Ensure the efficient and prompt handling and delivery of all messages facsimiles mail and parcels within the hotel
- To be familiar with all guest services and information they may require. To assist guests in confirming airline tickets making restaurant reservations arranging tours and making transportation arrangements.
- Be familiar with all the courier companies and their charges
- Ensure desk lobby hotel entrances and baggage area are kept clean and tidy at all times
- Liaise with Chief/Head Concierge and Front Office/Reception to foresee future VIP arrivals and departures
- Ensure all Concierge equipment is accounted for and is in good working order
- Attend meetings as required
- Aid in the smooth operation of the car service and to ensure that information is passed to airport representatives for all arriving and departing VIPs
- Project and maintain the image of the highest standards within the hotel at all times
- Advise the Head Concierge of all guest comments
- Record all incidents or service failures in Royal Service Manager
- Maximize the sale of our internal outlets
- Maintain amicable and co-operative working relations with all other departments
- Comply with all Health and Safety legislation using working practices that are safe and sensible to your colleagues and to yourself
- To attend any courses Management may deem beneficial
Qualifications :
Qualifications:
- Proficient in the English; bilingual is an asset
- 1 year previous experience as a Hotel Concierge in a luxury hotel desirable
- Excellent knowledge of surrounding area an asset
- Must be able to handle a multitude of tasks in an intense ever-changing environment while remaining calm and collective
- Must be flexible in terms of working hours
- Knowledge of Opera PMS Windows MS Office Suite an asset
- Membership of Clefs dOr is an asset
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
