Senior Manager, Performance & Data Analysis
Senior Manager, Performance & Data Analysis
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Job Description
MOSAIC operates on the traditional and unceded Coast Salish Territories the ancestral lands of the swxw7mesh sellwitulh xmkym qiqyt scwan msteyx kikm qicy qa:nn SEMYOME and Matsqui nations where we are privileged to carry out our mission.
WHY YOU SHOULD WORK WITH US:
MOSAIC is one of Canadas largest settlement non-profit organizations. Our newcomer services change the lives of immigrants refugees and individuals from diverse backgrounds in Greater Vancouver and throughout BC. Since 1976 MOSAIC has worked to strengthen communities by advocating for positive changes and supporting newcomers in building their new lives in Canada. As an employer we are committed to fostering a diverse and inclusive workplace where employees can trust that their skills and contributions are valued. We advocate for and promote equitable employment opportunities for women Indigenous Peoples people with disabilities persons of diverse sexual orientation gender identity or expression (2SLGBTQI) and racialized individuals. We have been recognized in the 2019 List of Best Workplaces in Canada (100-999 employees) the 2020 list of Best Workplaces Managed by Women and 2021 List of Best Workplaces in Canada (100-999 employees) by the Great Place to Work Institute. Our employees benefit from many diverse perspectives taking part in training opportunities for career growth.
Today the organization engages and serves over 26000 clients per year at 47 service and community locations in Greater Vancouver through a wide range of high-quality settlement and integration programs including services geared towards youth and family interpretation and translation language and workplace training counselling and employment. As a certified living wage employer and a CARF-accredited organization MOSAIC is among the countrys largest immigrant-serving organizations and enjoys a superb reputation a solid financial position and a hugely compelling mission.
JOIN OUR TEAM!
We are looking for a collaborative and seasoned Senior Manager Performance & Data Analysis to join our team! Not sure if youre 100% qualified We encourage you to apply anyway! MOSAIC is an equal opportunity employer. We encourage people from all backgrounds spaces and abilities to apply.
POSITION FUNCTION:
The Senior Manager Performance & Data Analysis ensures the use of effective planning and data collection systems as well as meaningful organizational and client data to inform and support the continuous improvement of the organization application of organizational and non-profit sector accreditation standards and delivery on contractual requirements. The position has organization-wide responsibilities and cross-departmental influence and works closely with other managers senior managers and the Executive Leadership Team including on the development and revision of policies and through supporting senior managers to ensure client complaint and grievance processes are followed.
KEY DUTIES AND RESPONSIBILITIES:
- Work collaboratively with managers senior managers and directors to ensure the development and maintenance of planning and data collection systems procedures policies and standards using quality assurance and improvement measures in accordance with CARF accreditation standards best practices and other legislative requirements
- Enhance and maintain organizational and programmatic performance/ outcome measurement frameworks and advise on logic models and emerging practices in evaluation and outcome measurement.
- Act as the lead and contact person for all accreditation-related duties internally and externally.
- Coordinate fulfillment of all accreditation requirements for organizational and client service areas across the organization.
- Collaborate with senior managers and directors to ensure tracking and reporting of program and organizational outcomes and Key Performance Indicators (KPIs).
- Provide technical support to program teams on the design and delivery of Client Feedback Surveys with feedback to be used to improve program delivery and contribute to organizational Key Performance Indicators.
- Oversee the annual Programs Continuous Learning Analysis Meetings process.
- Analyze organizational and client data and present trends and recommendations to the Executive Leadership Team.
- Collect and analyze external data and benchmarking information to advise the Executive Leadership Team.
- Ensure MOSAIC has an effective robust system (including OCMS database or any new client management system and related Excel spreadsheets) for gathering and analyzing information about clients their needs and services provided
- Spot-check the completeness of data in iCare dashboards and follow up with responsible management
- Hire train and supervise employees as required on projects related to fulfilling the duties of this position
- Develop and support staff to reach their potential
- Oversee the departments adherence to organizational policies and procedures and support subordinates in interpreting and implementing policies
QUALIFICATIONS:
- Bachelors Degree and/or equivalent experience in Social Science Data Science Business Administration or related field.
- Minimum of 3 - 5 years of experience developing and implementing performance measurement and improvement frameworks; development and application of logic models
- Leadership and team building skills
- Conflict Resolution skills
- Cultural sensitivity
- Collaboration skills
- Presentation and public speaking skills
- Familiarity with the CARF accreditation processes
- Strong analytical and information/data management skills
- Strong written and oral communication skills with abilities to influence and get buy-in for projects and to present
- Interpersonal skills
- Ability to analyze and understand policies legislation and contracts
- Ability to work independently problem-solve and collaborate effectively across departments
- Organized and able to set priorities and meet deadlines while managing projects
- Tactful discrete diplomatic patient flexible culturally sensitive
- Proficiency in MS Office suite and database software
- Knowledge and/or experience in privacy legislation would be an asset
- Valid drivers licence and access to a car would be an asset
HOURS: full-time position (35 hours per week)
The successful candidate may be permitted to work a hybrid work model (a combination of in-office and remote work).
The successful candidate must be able to commute to the MOSAIC Boundary office.
BENEFITS:
A competitive benefits package is provided with contracts of at least 1 year in length and which offer a minimum of 17.5 hours of work per week.
DEADLINE: ongoing until filled
IMPORTANT NOTES:
- MOSAIC is an equal-opportunity employer. We encourage people from all backgrounds spaces and abilities to apply
- Before applying you must be legally permitted to work in Canada through citizenship or permanent resident status. If you have a work permit please ensure that it allows you to work for the duration of this position.
- We are committed to creating a safe and healthy working environment for our employees. MOSAIC employees are expected to adhere to several policies and procedures such asRight to a Respectful Workplace andCode of Conduct. As of September 18 2023 MOSAICs HSS-21 COVID-19 Vaccination Policy is currently suspended. Therefore until further notice employees are no longer required to provide a proof of vaccination. However should circumstances change and MOSAIC deems it necessary to reinstate such Policy in order to ensure a safe workplace MOSAIC reserves the right to require employees to provide proof of full vaccination against COVID-19 in order to be eligible to continue performing their work duties.
Required Experience:
Senior Manager
Employment Type
Full-Time
