Client Admin Support
Client Admin Support
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Job Description
Acacia Connection is an Employee Assistance provider that is making a difference to the lives of thousands of employees and their immediate families in the area of mental health. We provide high quality exceptional counselling services and assistance to individuals who have personal and/or work-related issues that may impact their wellbeing work performance safety individual and workplace morale and psychological health.
Are you a dynamic individual with a passion for providing exceptional administrative support We are looking for a new member to join our team and enhance our client experience functions.
Engage in impactful work while thriving in a team-oriented and encouraging atmosphere.
What We Offer:
- Meaningful work within a supportive team what we do matters! We make a REAL difference in peoples lives
- Inclusive open and supportive workplace culture with a genuine commitment to diversity and inclusion
- Comprehensive training and education including access to a suite of over 100000 learning modules
- Opportunities for growth and development with training programs mentorship career pathing cross-functional projects a feedback culture and more!
- Earn purchase-points to spend in the benefits store and cashback on everyday purchases (shop exclusive offers from 1000s of retailers)
- Access to amazing perks like discounts on health insurance and electricity
- Financial wellbeing the option to choose when you get paid with Earned Wage Access (access part of your already-earned wages without needing to wait for pay day and without credit interest or stress)
The Role:
- Providing administrative support including client and customer engagement case management data entry email management and support to key operational functions
- Responding to all enquiries via phone website or email
- Effectively managing and maintaining positive stakeholder relationships including clients customers and contractors
- Facilitating coordination of services including case management and follow-up administrative duties
- Managing crucial database record-keeping and quality assurance
- Handling critical processes including month-end tasks shared mailbox oversight and reporting
- Maintaining Acacias database including case creation/client setup service allocation clinician diary management and other tasks as directed by Client Experience Team Leader.
The Successful Candidate Will Possess:
- Previous experience in a fast-paced administrative environment
- Strong customer service focus
- Excellent attention to detail
- Exceptional time management skills and the ability to work under pressure managing multiple projects
- Good understanding of databases and Microsoft programs
- Self-motivated with the ability to work unsupervised and as part of a team
- Professional attitude and friendly phone manner are essential
- Positive can-do attitude
At Acacia EAP we value inclusiveness excellence resilience integrity and innovation. These values are entrenched in the work we do and how we conduct our business. We want to work with people who are and who seek long term employment.
We are dedicated and committed to attracting and recruiting Aboriginal and Torres Strait Islander peoples and enthusiastically encourage applications from people with disability people in varying age demographics people that identify as LGBTQIA and people from culturally and linguistically diverse backgrounds. Your unique experiences and perspectives will enrich our team and contribute to our collective success.
If you are ready to make a difference and be part of a supportive and dynamic team we would love to hear from you! Apply now to join us as a Client Administrative Support specialist.
Please include a cover letter providing details on your skills experience and suitability to this role. Please apply only through the Seek portal.
For queries email
Only candidates with the right to work in Australia can be considered for this position.
Please note that we will not be engaging recruitment agencies for this position
Employment Type
Full-Time
