Quality Manager - Marion, AR
Quality Manager - Marion, AR
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Job Description
Job Description
The Quality Manager at the West Memphis AR facility plays a mission-critical role in safeguarding product integrity and operational excellence for the only Bosch Power Tools distribution center in the United States. This site sets the standard for quality and performance across the North American market. The role is responsible for establishing and enforcing Quality Systems plans procedures and practices to ensure ISO compliance drive continuous improvement and mitigate risk. This position leads a team of 1015 quality professionals and partners cross-functionally to uphold Boschs global quality standards while optimizing cost cycle time and customer satisfaction. The Quality Manager holds the authority to halt production or shipments in cases of noncompliance and drives accountability through rigorous system audits performance metrics and process discipline.
Primary Responsibilities
Lead implementation of Bosch QMM-aligned quality system procedures across the facility.
Maintain ISO 9001:2008 registration and audit readiness.
Drive enforcement of incoming in-process and outbound quality audits.
Install visual management systems to monitor KPIs in quality cost productivity and delivery.
Benchmark quality performance against PTNA and Bosch global standards.
Partner with cross-functional teams to improve quality cost customer satisfaction and delivery performance.
Present improvement plans and execute approved projects to drive facility-wide gains.
Manage and develop 1015 direct reports including supervisor QA inspectors and auditors.
Support engineering and BPS (Bosch Production System) teams in system compliance and quality initiatives.
Oversee quality operations in the Distribution Services Postponement (DSP) area including new product introductions.
Drive corrective action and rework processes with vendors using Bosch 8D methodology.
Define internal packaging requirements and ensure compliance across domestic and international vendors.
Qualifications
Education Requirements
Bachelors degree in Science Engineering or Technology (required)
MBA or other post-graduate education (preferred)
Certification as a Lead Auditor (CQM CQE CQA ASQ) required
8 years of commensurate experience may substitute for degree requirements
Qualifications & Competencies
Strong working knowledge of Bosch Quality Systems and audit standards
Advanced experience in Quality Assurance and Lean Manufacturing techniques
Proven supervisory and leadership experience in quality environments
Proficient in Microsoft Office (Excel PowerPoint Outlook)
Ability to influence at all levels; cross-functional leadership capability
Strong communication skills written and verbal across multiple levels
Demonstrated application of PTNA Service Quality behaviors
Key Skills
Hard Skills
Logical problem-solving and analytical capability
Financial acumen including budgets and cost control
Personnel management in a high-volume automated distribution environment
SAP Blue Yonder JDA or similar WMS systems proficiency
Expertise in QA methodologies and Bosch audit systems
Soft Skills
Expert-level communication collaboration and moderation
Strong leadership and coaching mindset
Proficient in change management and strategic thinking
Experience working across diverse cultural environments
Ability to manage and influence multiple stakeholders
Physical Requirements
Sitting: Continually
Walking/Standing/Mobility: Occasionally
Keyboarding: Continually
Lifting/Pushing/Pulling: Rarely (1025 lbs.)
Twisting Stooping Reaching Kneeling: Rarely
Climbing/Crouching: Rarely
Sensory Requirements
Frequent talking and hearing (in person and by phone)
Corrected vision required
Environmental Conditions
Occasional exposure to temperature changes dust noise or packaging chemicals
Periodic use of safety equipment required
Required Experience:
Manager
Employment Type
Full Time
