Testing Center Specialist
Testing Center Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Required Attachments
Documents required for this position are listed under the Required Attachments section of this job listing. You will be required to upload and attach these documents in the application process.
Required Education and Experience: High School Diploma AND:
- One (1) years of customer service experience.
Skills:
- Knowledge of operating within a university culture and setting.
- Strong attention to detail and ability to follow instructions.
- Strong organizational and time management skills.
- Excellent communication and interpersonal skills.
- Proficiency in basic office software and equipment.
- Ability to work with and learn computer applications and testing protocols.
- Ability to maintain the confidentiality of privileged and sensitive information.
- Ability to maintain a professional calm and service-oriented demeanor during high-stress situations.
- Ability to communicate technical and complex information and data to varied audiences.
Certifications: None.
Working Conditions:
- Prolonged periods of sitting at a desk and working on a computer while sitting at a desk or table or while intermittently sitting standing or stooping.
Supervision: None.
Department Preferences:
- Bachelor degree.
Special Instructions:If you are selected as a final candidate for this position you will be subject to The University of Oklahoma Norman Campus Tuberculosis Testing view the policy visit You Belong at the University of Oklahoma: The University of Oklahoma fosters an inclusive culture of respect and civility belonging and access which are essential to our collective pursuit of excellence and our determination to change lives. The unique talents perspectives and experiences of our community enrich the learning and working environment at OU inspiring us to harness our innovation creativity and collaboration for the advancement of people everywhere.
Equal Employment Opportunity Statement: The University of Oklahoma in compliance with all applicable federal and state laws and regulations does not discriminate based on race color national origin sex sexual orientation genetic information gender identity gender expression age religion disability political beliefs or status as a veteran in any of its policies practices or procedures. This includes but is not limited toadmissions employment financial aid housing services in educational programs or activities and health care services that the University operates or provides.
The Testing Center Specialist is responsible for ensuring a secure testing environment escorting testers to the appropriate testing location adhering to testing protocols and providing excellent customer service to examinees.
Essential Duties;
- Responsible for ensuring a secure testing environment escorting testers to the appropriate testing location adhering to testing protocols and providing excellent customer service to examinees.
- Coordinates and administers university academic testing services including various departmental and proficiency exams.
- Monitors and maintains testing lab computers and other specialized equipment used in the testing lab
- Providing testing instruction for the exam being administered.
- Assists with scheduling exams and the daily cleaning/disinfecting test room tables computer stations and computers.
- Provides high-quality customer service to staff faculty students and visitors this includes answer calls routing calls to appropriate areas taking messages responding to emails and scheduling appointments.
- Severs as liaison to test providers other institutions and departments for test materials official correspondence troubleshooting technical issues score integrity password assistance and final grade or test completion notifications.
- Establishes and maintains effective communication with faculty staff and students.
- Assists with the monitoring tests ensures that test instructions are accurate and appropriate testing environments are maintained
- Monitors entry and exit into the testing room and enforce test security procedures before and during testing.
- Provides routine direction information and advisement to current or prospective students regarding to testing policies procedures and outcomes.
- Ensures that all test administration is carried out in compliance with the university policies testing regulations guidelines and standards.
- Provides scanning and printing services as needed ensuring efficient document management this includes scan print and review exams and other materials as needed for accommodation purposes.
- Ensures accuracy and confidentiality in handling sensitive documents.
- Assists in managing office schedules appointments and inquiries.
- Connects registered students and the outside community with the Centers resources services and relevant support networks including provide assistance with testing accommodations and accessibility resources.
- Assists with general office tasks and projects as needed.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
