Call Center Supervisor 19378
Call Center Supervisor 19378
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
JD:
Supervisor Voice Ordering Accessibility (Day Shift)
Location: Tempe Arizona (100% in-office)
Schedule: Sunday Thursday 9:00 AM 6:00 PM
About the Team
- Part of DoorDashs core Support Operations team
- Focused on helping customers with accessibility needs during the last mile of service
Key Responsibilities
- Lead and manage a team of trained representatives who place orders for customers with accessibility needs (e.g. visually impaired)
- Ensure top-tier support and accurate order placement for accessibility customers
- Maintain and improve quality and speed metrics across the team
- Foster a collaborative inclusive and high-performing team environment
- Provide ongoing coaching development and performance management for team members
- Adjust team resources to meet service level agreements (SLAs)
- Coordinate and manage daily workflow for operational efficiency
- Improve internal tools and support processes including for offshore teams
- Create analyze and present performance reports and insights to leadership
- Solve problems in real time and collaborate cross-functionally across the business
- Conduct regular in-person 1:1 meetings with direct reports in the Tempe office
Qualifications
- Bachelors degree or equivalent work experience
- 2 years of experience in people management or team leadership
- Proven ability to lead teams drive results and manage performance metrics
- Strong process improvement mindset and ability to influence with data
- Hands-on experience with Salesforce Sigma Excel or Google Sheets
- Comfortable making data-driven decisions that balance quality and efficiency
- Excellent problem-solving and operational execution skills
- Preferred: experience in tech restaurant or logistics industries
- Must live within 50 miles of the Tempe office
Employment Type
Full-time
