Manager, Customer Success
Manager, Customer Success
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Salary Not Disclosed
1 Vacancy
Job Description
About Workato
Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration Workato helps businesses globally streamline operations by connecting data processes applications and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time driving efficiency and agility.
Trusted by a community of 400000 global customers Workato empowers organizations of every size to unlock new value and lead in todays fast-changing world. Learn how Workato helps businesses of all sizes achieve more at .
Why join us
Ultimately Workato believes in fostering a flexible trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company.
But we also believe in balancing productivity with self-care. Thats why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.
If this sounds right up your alley please submit an application. We look forward to getting to know you!
Also feel free to check out why:
Business Insider named us an enterprise startup to bet your career on
Forbes Cloud 100 recognized us as one of the top 100 private cloud companies in the world
Quartz ranked us the #1 best company for remote workers
Responsibilities
The Manager of Customer Success for Growth will be leading one of the most strategic parts of Workatos global business. This leader will develop experiences to drive customer success and retention leveraging the most effective and efficient tools and processes to provide world-class experiences to one of our largest sets of customers. This leader will be responsible for architecting the engagement journey for existing Growth customers. The innovations incubated in this business unit will be leveraged by the entire organization to provide the most engaging and customer centric experience for our customers.
In this role you will also be responsible to:
Fully own customer outcomes for Workatos Growth customers including value realization and retention
Deliver an end-to-end customer journey and experience for Workatos Growth customers driving product consumption and the value customers get from Workatos platform
Ensure broad adoption of the best digital experiences across the entire portfolio of Workato customers
Closely partner with all cross-functional teams especially with Marketing and Product to create a seamless and rich customer experience
Forecast customer health and churn in accordance with Workato best practices both in terms of accuracy and timeliness and develop programs to improve customer retention
Leveraging data to measure the effectiveness of programs and identify strategic opportunities for improvement
Implement an engagement strategy that ensures all Growth customers are proactively engaged adopting Workato in a manner that leads to improved customer retention and expansion
Build and manage a high-performing Customer Success team including facilitation of the recruitment process and fostering a results-driven culture of collaboration and creativity
Requirements
Qualifications / Experience / Technical Skills
Experience leading customer success teams or equivalent (Customer Success Managers Account Management Customer Marketing Demand Gen Customer Experience)
Experience owning retention metrics
Excellent partnership and influencing skills. Demonstrated success working cross-functionally with other departments to get things done.
Strong business acumen and a focus on the whole business
Soft Skills / Personal Characteristics
Strong verbal and written skills with a strong ability to articulate and communicate strategies and plans
Growth mindset positive attitude empathetic and high energy
Ownership-first mentality leaning into challenging goals with an excitement that motivates the team
Preferred Qualifications
Experience managing an offshore team
Experience implementing AI in the customer success space
Experience working on or with SaaS product-led-growth teams
Consulting background
Experience in B2B SaaS
(REQ ID: 2109)
Required Experience:
Manager
Employment Type
Full Time
