Director of Education and Experience
Director of Education and Experience
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Job Description
Join us on our mission to make a better world of work.
Culture Amp is the worlds leading employee experience platform revolutionizing how 25 million employees across more than 6500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement drive performance management and develop high-performing teams. Powered by people science and the most comprehensive employee dataset in the world the most innovative companies including Canva On Asana Dolby McDonalds and Nasdaq depend on Culture Amp every day.
Culture Amp is backed by leading venture capital funds and has offices in the US UK Germany and Australia. Culture Amp has been recognized as one of the worlds top private cloud companies by Forbes and most innovative companies by Fast Company.
For more information visit .
About the Role
Were hiring a Director of Customer Experience and Education a strategic leader who drives measurable customer outcomes through integrated experience design and educational excellence. Youll own the strategy and execution across customer experience optimization comprehensive education programs and cross-functional initiatives that accelerate adoption and retention.
Reporting to the SVP Customer Experience youll lead a team including a Lead Customer Education Manager (who manages content development) Customer Trainers and a Service Designer while serving as a strategic execution partner on enterprise-wide customer initiatives.
What Youll Do
Strategic Leadership & Cross-Functional Partnership (35%)
- Enterprise Strategy Execution: Lead strategic customer initiatives across the organization serving as key execution partner to SVP CX
- Customer Experience Vision: Define and drive holistic customer experience strategy that integrates touchpoints across the entire customer lifecycle
- Executive Partnership: Build relationships with Product Sales Marketing and CS leadership to ensure customer-centric decision making
- Performance Management: Establish integrated metrics measuring education effectiveness experience quality and business impact
Customer Education Excellence (35%)
- Education Strategy & Vision: Own comprehensive customer education roadmap including learning pathways certification programs and content strategy
- Team Leadership: Manage Lead Customer Education Manager who oversees content development teams and training delivery specialists
- Program Development: Design multi-modal learning experiences (self-paced instructor-led micro-learning) that accelerate product adoption
- Trainer Excellence: Ensure high-quality delivery through trainer development standardization and performance optimization
Experience Design & Optimization (30%)
- Journey Mapping & Design: Partner with Service Designer to identify friction points and optimize customer journeys across all touchpoints
- Experience Integration: Connect educational moments with experience improvements to create seamless value-driven customer interactions
- Voice of Customer: Synthesize insights from education programs and experience research to inform product and strategy decisions
- Continuous Improvement: Lead rapid-response initiatives to address customer pain points and capitalize on success opportunities
Who You Are
Core Requirements
- 7 years in customer experience education or related fields with 3 years in director-level roles managing teams and strategic programs
- Dual Expertise: Deep experience in both customer education/training programs AND customer experience design/optimization
- Team Leadership: Proven track record managing diverse teams including content developers educators and experience designers
- Strategic Execution: Experience as senior leader driving cross-functional initiatives with measurable business impact
- B2B SaaS Experience: Understanding of complex customer journeys and educational needs in enterprise software environments
Leadership & Technical Excellence
- Strategic Systems Thinker: Connects education experience and business outcomes into cohesive customer success strategies with measurable ROI
- Dual-Domain Expertise: Deep knowledge of adult learning principles instructional design customer journey mapping and service design methodologies
- Collaborative Executive: Builds partnerships across all organizational levels while leveraging analytics tools to drive data-driven decision making
- Innovation & Scale: Uses emerging technologies and LMS platforms to optimize both educational delivery and experience design
- Educational Foundation: Bachelors degree in relevant field; advanced degree in Education Psychology or Business preferred
Why This Role Matters
Youll shape how customers learn about adopt and succeed with our platform while optimizing every aspect of their experience. By integrating education excellence with experience design youll create competitive advantages that drive customer success retention and growth. Your strategic leadership will establish scalable frameworks that transform customer relationships and deliver measurable business outcomes.
Success Metrics
Education Excellence: Course completion rates certification achievements knowledge retention and learning program ROI
Experience Optimization: Customer satisfaction scores journey completion rates friction point resolution and experience quality metrics
Business Impact: Customer adoption velocity feature utilization retention rates expansion revenue and overall customer lifetime value
Strategic Leadership: Cross-functional partnership effectiveness team performance and recognition as key driver of customer success initiatives
For this role the estimated base salary range is listed below. In addition to base salary your compensation package will include additional components such as equity and benefits. For sales roles your package may also include sales commission
The actual base salary will vary based on various factors including market and individual skills capabilities and experience objectively assessed during the interview process. If youre interviewing for this role speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role.
We believe in fair & equitable pay at Culture Amp and therefore we build pay equity into all our programs in addition to conducting annual pay equity audits.
Base Salary Range (US)
$200000 - $225000 USD
We believe that our employees are the heartbeat of our success. Were committed to fostering a work environment that truly cares for and develops its people and creates lasting positive impact. In addition to providing a competitive compensation package some of the key benefits we offer are:
- Employee Share Options Program: We empower you to be an owner in Culture Amp and share in our success
- Programs coaching and budgets to help you thrive personally and professionally
- Access to external providers for mental wellbeing and coaching support to sustain the wellbeing safety and development of our people
- Monthly Camper Life Allowance: An automatic allowance paid out each month with your pay - you can spend it however you like to help improve your experience and life outside work
- Team budgets dedicated to team building activities and connection
- Intentional quarterly wellbeing pauses: A quarterly company-wide shutdown day in each region to to collectively pause reset and focus on restoration and rest without having to tap into individual vacation time
- Extended year-end breaks: An extended refresh period at the end of year
- Excellent parental leave and in work support program available from day 1 of joining Culture Amp
- 5 Social Impact Days a year to make a positive impact on the community outside of work
- MacBooks for you to do your best & a work from home office budget to spend on setting up your home office
- Medical insurance coverage for you and your family (Available for US & UK only)
Additionally we dont just focus on our internal community; we believe in creating a better world of work for all. Were committed to diversity equity and inclusion with Employee Resource Groups and ally communities in place.
We have a strong commitment to Anti-Racism and endeavor to lead by example. Every step we make as a business towards anti-racism is another step we can take to support our customers in making a better world (of work). You can see our current commitments to Anti-Racism here.
Please keep reading...
Research shows that candidates from underrepresented backgrounds often dont apply for roles if they dont meet all the criteria unlike majority candidates meeting significantly fewer requirements.
We strongly encourage you to apply if youre interested: wed love to know how you can amplify our team with your unique experience!
Thank you for taking the time to read this advert. If you decide to apply as part of your application we will ask you to complete voluntary diversity questions (excluding Germany). Please watch this video from our amazing DEI Leader Aubrey Blanche to share more on why we collect the data and how we will use it.
If you require reasonable accommodations or adjustmentsdue to a disabilityto complete the online application or to participate in the interview process please contact com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Culture Amp will retain your CV & personal information for a period of two years (four years for the US) from the date of your application process completion. Culture Amp may contact you in relation to future job opportunities during this time period. For further information please see our privacy policy hereor contact.
Required Experience:
Director
Employment Type
Full Time
