Client Service Representative
Client Service Representative
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USD 15 - 18
1 Vacancy
Job Description
We are looking for a customer-oriented service representative for our busy veterinary hospital! We believe that the best CSRs are patient empathetic and passionately communicative. They love to problem solve and work within a team. Customer service representatives can put themselves in their customers shoes and advocate for them and their pets when necessary. March Animal Hospital is a well-established fast paced animal hospital located minutes from downtown Arlington Heights. We have a lively and passionate team that focuses on integrity innovation and compassion. A love of animals is a must!
Successful candidates should:
- Be dedicated to medical excellence and customer service
- Want to be a vital & positive team player
- Seek to innovate & foster growth
- Want to go above & beyond for everyone every time
- Have attention to detail
- Excel at client communication while explaining value of services and recommendations
- Take initiative problem solve multi-task and openly communicate with team while maintaining professionalism
Some of our Job Responsibilities:
- Manage large amounts of incoming calls
- Identify and assess customers needs to achieve satisfaction
- Build sustainable relationships and trust while scheduling appointments through open and informative communication
- Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions and accounts maintain medical records and files and file documents
- Follow communication procedures guidelines and policies
Our extensive benefits package includes:
- Highly competitive compensation
- Generous 401k & employee benefit package
- Extensive employee pet discounts
- Flexible schedules that work for YOU
- Paid vacation sick & holiday hours earning from day one
- Educational & CE opportunities (including emotional intelligence education) fun quarterly team building events & games and consistent reward based employee appreciation
- Continual growth opportunities available with compensation
- Pay: $15-18per hour with room to increase pay quickly
Schedule:
- 4 -10 hour day shifts
- Monday to Friday with weekend availability
Education:
- High school or equivalent (Required)
Experience:
- Medical or Veterinary Office: 1 year (Preferred)
- Customer Service: 1 year (Required)
Required Experience:
Manager
Employment Type
Full-Time
