Customer Service Representative
Customer Service Representative
Posted on :
12-06-2025
Employer Active
1 Vacancy
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Job Description
Overview
Responsibilities
Responsible for responding to telephone and written inquires related to patient accounts.
Assist patients with questions and concerns and concerns explains charges and responds to other related inquiries.
- Assists patients via telephone and/or written response regarding account/claim status inquires. Responds professionally and within appropriate time-framesto all inquires.
- Collects accurate payment amounts and posts payments in the appropriate system. Processes credit card payments on the appropriate terminal. Delivers an accurate day end deposit and reconciliation sheet with all out of balance issues resolvedwithin one business day.
- Reviews patient accounts and as appropriate offers payment arrangements financial assistance applications or refers patients/families to the Financial Counselors for help with financial assistance and/or insurance enrollment.
- Generates bills or re-bills claims to insurance companies. Conducts timely follow up with insurance companies regarding claim processing and payment status.
- Processes reoccurring self-pay accounts on a monthly basis conducts bad debt reviews monitors status of payment plans and consistently follows up with patients regarding outstanding balances.
- Participates in business division meetings performance improvement activities and committees as assigned. Utilizes issues log when necessary.
- Meets productivity standards for assisting patients with questions and concernsin an effort to achieve account resolution.
- Other job duties as assigned.
Qualifications
- Highschool Graduate or GED
- One year of healthcare insurance billing or collection experience; hospital or clinic experience preferred.
- General knowledge of charity bad debt and collection procedures.
- Excellent interpersonal sills and the ability to effectively communicate verbally and in writing providing excellentcommunication.
- Excellent organizational skills and the ability to handle multiple priorities/tasks simultaneously in a fast paced environment.
- Ability to maintain acute attention to detail
- Basic computer literacyand proficiency in Microsoft Windows
- Basic proficiency with MS Office (Outlook Word Excel)
- Experience with insurance billing computer applications preferred
Required Experience:
Unclear Seniority
Employment Type
Unclear
Key Skills
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