Client Trainer I
Client Trainer I
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1 Vacancy
Job Description
SUMMARY
The Client Trainer role is responsible to create and deliver engaging learning experiences for RealPage clients. This position will assume responsibility for multiple aspects of learning development take part in providing inputs in designing and building training content; and delivering customer training directly to clients. Training content will be delivered across multiple platforms including: LMS (Learning Management System) webinars and in-person training sessions. The trainer must have experience in designing and/or delivering software training to external audiences. This role effectively communicates the benefits of each RealPage product they certify in and illustrates how various RealPage products work together to provide an end-to-end business solution. The Trainer I will collaborate across multiple RealPage departments to ensure product adoption and implementation success for each customer and their unique RealPage solution.
PRIMARY RESPONSIBILITIES
- Delivers an exceptional training experience to customers in the form of webinars and/or in-person and evaluates effectiveness of training activities.
- Demonstrates an increasing depth of knowledge across a range of RealPage products to ensure client rollout success and end-user adoption.
- Identify client business requirements and coordinate training to meet expectations.
- Create new training materials and customized training content as the wants and needs of assigned clients evolves and changes.
- Create a positive professional and open learning environment that promotes engagement.
- Coordinate resolutions for quality concerns detected during post migration for applicable products.
- Show positive client experience feedback metrics.
- Maintain accurate records of all communication received for each client activation.
- Work across Implementations Account Management and Support to manage incoming requests for training. Prioritize and organize work queue and provide timely feedback and result.
- Identify training needs for clients by evaluating the training documents and provide feedback to leadership to build a new training program.
REQUIRED KNOWLEDGE/SKILLS/ABILITIES
- Travel 50-75%
- Five years of multifamily housing or training experience.
- Bachelors degree or equivalent combination of education and experience.
- Strong verbal written and interpersonal communication skills.
- Proficient computer skills Microsoft Office Suite (Word PowerPoint Outlook and Excel).
- Basic knowledge of industry-standard webinar delivery platforms.
- Strong organizational & time-management skills with the ability to handle multiple tasks.
- Requires experience with consulting including analysis writing client support and presentation.
- Proven experience in designing multiple training events in a corporate setting.
- Familiarity with traditional and modern training methods tools and techniques.
- Sound decision making and organizational skills.
- Ability to present complex information to a variety of audiences.
- Ability to rapidly gain product knowledge and effectively communicate it to our customers.
PREFERRED KNOWLEDGE/SKILLS/ABILITIES
- Experience with New OneSite Conventional and/or Affordable and/or RealPage Accounting.
- Knowledge of property management system solutions in addition to RealPage.
- Experience creating training process materials.
- Adequate knowledge of learning management software.
- Fluent in Spanish.
SALARY AND BENEFITS
- RealPage provides a competitive salary package along with a comprehensive benefit plan that includes:
- Health dental and vision insurance.
- Retirement savings plan with company match.
- Paid time off and holidays.
- Professional development opportunities.
- Performance-based bonus based on position.
Compensation may vary depending on your location qualifications including job-related education training experience licensure and certification that could result at a level outside of these ranges. Certain roles are eligible for additional rewards including annual bonus and sales incentives depending on the terms of the applicable plan and role as well as individual performance.
Equal Opportunity Employer: RealPage Company is an equal opportunity employer and committed to creating an inclusive environment for all employees.
Employment Type
Full-Time
