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ESSENTIAL DUTIES AND RESPONSIBILITIES
Responsible for serving meals and beverages to patrons in a prompt correct and courteous fashion in any of the
propertys food and beverage outlets and banquet areas. Demonstrate sanitary food handling and equipment safety
properly store and label food items maintain standards of sanitation and food handling based on County State and
Federal regulations. Maintain clean and neat work area. Follow the Steps of service for the venue they are working
as outlined in the venue policies and procedures. Availability to work a flexible schedule. Assure exceptional
customer service to all patrons by communicating in a pleasant friendly and professional manner at all times. Must
follow all cash handling SOPs of the venue they are working. Performs all other duties as assigned by management.
QUALIFICATIONS
High school diploma or GED equivalent preferred. Previous serving experience required. Excellent customer
service/communication skills essential . Available to work required schedule as directed by department
management. Must have neat and clean appearance and adhere to the casino policy on dress code and be out-going.
Must have the ability to obtain and hold an Occupational License as required by the Indiana Gaming Commission
and/ or Indiana Horse Racing Commission. Must be certified in Serve Safe Alcohol Awareness and Indiana State
approve Alcohol Training. Hold an Indiana ATC (Alcohol & Tobacco Commission) License. Position requires scheduling
flexibility may be required to work weekends holidays overnight or overtime based upon scheduling and business
needs.
REQUIRED PERSONAL COMPETENCIES
Responsible for fostering a fun environment. Responsible for being gracious to all guests and co-workers. Responsible
for promoting a positive influence in the community and participating in company-sponsored events. Enthusiastically
supports actively promotes and demonstrates superior customer service in accordance with department and company
standards and programs. Ensures that behavior and appearance are in compliance with established standards.
Maintains a professional work environment with management and staff.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully
perform the essential functions of this job. Maintain physical stamina and proper mental attitude and the ability to
deal effectively with guests and management employees and outside contacts. Reasonable accommodations may
be made to enable individuals with disabilities to perform the essential functions. Also required are frequent
standing walking stooping bending lifting reaching climbing steps and sitting. Must be able to lift up to 50 pounds.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while
performing the essential functions of this job. Indiana Grand Racing & Casino is a smoking establishment therefore
must be able to work in a smoking environment. Must be able to work in a highly populated fast-paced and noisy
environment.
Part-Time