Why Us
At Paul Davis Restoration were more than a company were a team and we are a community. We believe in empowering our team members exceeding client expectations and delivering best-in-class
service to our partners. Our success is built on a culture of innovation collaboration and a relentless drive to be the best in the business.
If youre ready to lead a team redefine industry standards and achieve career-defining success we want to hear from you.
Basic Functions:
Retain Prospect and Recruit New Strategic Business Relationships
Grow and Foster relationships with strategic business accounts.
Onboard and train business relationships
Create Service Level Agreements with Strategic Business Relationships
Takes responsibility for communicating to key accounts regarding ongoing projects
Supports and assists the overall Paul Davis Team
The Sales and Marketing Account Manager will be expected to take on additional responsibility over time based upon their desire initiative & performance
Basic Requirements:
Associate or bachelors degree is desired especially in area of Sales Marketing and Communications
Experience in marketing sales and customer service.
Highly Organized and versed in prioritization of tasks.
CRM experience (Salesforce Luxor ect.)
High level written and verbal communicator
Deal Maker/ closer
High aptitude in Microsoft office suite
Dependable transportation
Smart Phone
Appropriate Attire
Fun and Outgoing Personality
Driven by Results and Growth
Evaluated On:
Results of New Accounts brought on by the Sales and Marketing Account Manager
Relationship and Growth Penetration of active current accounts
Activities in Luxor
Follow up and Follow Through
Commitment to entire Paul Davis Team
Relationships with Vendors and Subcontractors
Culture and over all attitude
Skill Development Goals
Performance in alignment with the job description
Behaviors aligned with the Vision Mission Values 10 Serving Basics and Brand Promise
Overall Primary Duties:
Face to Face activities with current and new strategic business relationships
Coordinate Meetings Lunches and presentations to educate and probe for win/ win/ win relationships.
Be the Face of Paul Davis at Associations Chamber Events Community Events and commit to being on different committees.
Be the Hunter and Retainer for Sales with a strong pipeline.
Retain lasting relationships with key accounts to capture new revenue through new and existing relationships.
Create and follow Sales Budget weekly monthly and yearly.
Keeps Luxor updated with all activities accounts companies and contacts (but not limited to)
Work directly with the Vice President of Sales and Marketing
Work directly with Sales and Marketing Team
Work directly with the General Manager
Work directly with Team Leads and Operations Teams to ensure a positive client experience.
Grow the Account Relationships based on sales from prior years
Set proper expectations with accounts
Recruit new key accounts that align with the Paul Davis way.
Build create and execute Service Level Agreements with new accounts
Teach Train and Onboard New and Existing Accounts
Teach Train and Onboard the Paul Davis Team with New Accounts
Brand the Paul Davis name by being involved in Association Chambers and the Community and being committed to boards or committees.
Review Update and Manage RMS and Luxor software
Find and validate key accounts needs to facilitate a 9 or 10 rating on the Net Promotor Score (NPS) based on clients willingness to recommend us to friends and family when work is complete.
Supports ERTPMs and RPMs in setting proper expectations with clients.
Supports ERTPMs and RPMs in Obtaining (where applicable) and ensure collection of all
work authorization and other documentation from clients for all services.
Review all documentation of onsite visits project updates compliance tasks progress dates and notes in RMS regarding key accounts.
Maintain professionalism with project conditions: (i.e.: workmanship homeowner relationships safety cleanliness and trades people conduct).
Coordinates monitors and supervises client experience (NPS) on a project-by-project basis and as a whole over all for the account.
Monitors SEO Google ad Pay per Click website and local service ads
Support ERTPMs and RPMs in communicating and building trust throughout each project.
Secondary Duties:
Maintain a strong relationship field presence while balancing the necessary desk work required for admin and follow up.
Participate in on call rotation.
Participate in Sales and Marketing events
Manage Emergency Preparedness Plans for Accounts
Professionally handle and resolve all complaints in a timely fashion.
Work directly with the Sales and Marketing Team to build long lasting relationships with accounts.
Provide feedback to other management based on observations from the field and the relationship.
Learn and work with Priority Management principles to create default schedules for your own time that properly allocate slush time.
Attend Bi-Weekly Sales and Marketing Team Meetings
Attend Bi-Weekly GS&R
Share your office365 calendar with your supervisor on an ongoing basis.
Follow all other company policies and procedures as communicated in the All-Team Handbook (Employee Handbook)
High Level Job Responsibilities Include:
Participate in emergency services when an All Hands-On Deck scenario arises.
Participate in ongoing problem solving and practicing continuous improvement of the department and company.
Participate with on-site visit when a loss comes in and support account and team to deliver best in class results.
Participate in Paul Davis social events Goal Setting and Review All Team Meetings and as many other opportunities as possible to engage with the rest of the team.
Hours:
This is a full-time position.
Hours required will vary and will often require travel to customer locations typically within a couple hour radius of the home office.
Business Development Representative
