Assistant Director - Front Office - Hilton Cleveland Downtown

Are you seeking a thrilling opportunity to be part of a world-renowned hospitality brand known for its unwavering commitment to exceptional service and unparalleled guest experiences Look no further thanHilton Cleveland Downtown!

We are currently seeking a talented and passionate Assistant Director of Front Office to join our dynamic team.

Were in the heart of Downtown Cleveland with the Rocket Mortgage Field House Playhouse Square and East 4th Street within a mile. Our hotel is connected to the Huntington Convention Center of Cleveland. We have an indoor pool fitness center and a top-floor bar with views of Lake hotel consists of 600 guest rooms and 18 meeting rooms with over 40000 sq ft of meeting space. We also have an onsite bar restaurant fitness center and indoor pool!

Check us out:Hilton Cleveland

The ideal candidate should possess a diverse range of skills and qualities to effectively oversee the Hotel Operation candidates must have strong leadership abilities to manage and motivate a team.

What are the benefits of working for Hilton*

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment thanks to innovative programs and benefits such as:

Go Hilton travel program: 100 nights of discounted travel

Access to your pay when you need it through DailyPay

Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount!

Maternity and parental leave including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members including partners and adoptive parents

Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education including: college degrees and professional certifications

Flexible shifts and days off

Comprehensive Health Insurance coverage for you and your family including Telemedicine and at-home care via AmazonCare

Mental health resources including free counseling through our Employee Assistance Program

Best-in-Class Paid Time Off (PTO)

401K plan and company match to help save for your retirement

*Available benefits may vary depending upon property-specific terms and conditions of employment

What will I be doing

As an Assistant Director of Front Office you would be responsible for assisting in the direction and administration of all Front Office operations in the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically you would be responsible for performing the following tasks to the highest standards:

• Assist in the direction and administration of all Front Office operations to include but not limited to guest service and registration (check-in/check-out) room inventory and availability marketing initiatives systems use and management budgeting and forecasting department management policy and procedure implementation and enforcement and meeting participation and facilitation
• Assist in monitoring and developing team member performance to include but not limited to providing supervision and professional development scheduling conducting counseling and evaluations and delivering recognition and reward
• Monitor and assess service and satisfaction trends evaluate and address issues and make improvements accordingly
• Oversee the VIP process to include but not limited to reviewing VIP reservations administering amenity orders managing resumes for incoming guests and groups updating inventory in the system monitoring special requests and overseeing rate changes on in-house guests
• Initiate and implement marketing up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
• Ensure team members have current knowledge of hotel products services facilities events pricing and policies and knowledge of the local area and events
• Run and complete daily reports analyze data and make decisions based on data
• Resolve guest issues and concerns to guest satisfaction
• Recruit interview and train team members

Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:

• Hospitality - Were passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing all the time.
• Leadership - Were leaders in our industry and in our communities.
• Teamwork - Were team players in everything we do.
• Ownership - Were the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!