Senior Director, Real Time Operations (RTO) SaaS Delivery

Join Axon and be a Force for Good.

At Axon were on a mission to Protect Life. Were explorers pursuing societys most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products we work better together. We connect with candor and care seeking out diverse perspectives from our customers communities and each other.

Life at Axon is fast-paced challenging and meaningful. Here youll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

At Axon were not just delivering productswere transforming how public safety agencies operate. As we expand our impact were seeking an innovative leader to tackle complexity head-on and turn challenges into scalable solutions that drive real-world change. Axons breadth of product offerings and high flexibility for meeting customer needs results in dynamic and complex customer agreements that can be challenging to implement. Your problem-solving skills business acumen technical expertise and industry experience will come into play as you find effective ways to enhance and scale the software deployment experience. You will be able to help Axon reach new heights by enabling faster and more effective means of deploying our offerings at scale.

What Youll Do

Location: Hybrid in one of our US based hubs (Atlanta Boston Denver San Francisco Scottsdale or Seattle metro areas)
Reports to: VP Software Services

• Owns the successful go-live and customer satisfaction for complex SaaS public safety Real Time Operations solutions (Fusus). Deploying Fusus from Axon involves installing cloud components integrating cameras and systems like CAD configuring user access and training personnel to deliver a real-time intelligence platform.
• Owns and manages the discovery analysis statements of work product gap assessments project planning execution on-site training and project close out.
• Motivates inspires leads and scales a rapidly growing team of 60 people with skills in business analysis engineering solution architecture integrations and implementation across the global PSO team.
• Partners closely with Product to influence the product and tool enhancements that shorten our deployment times
• Identifies Systems Integrators and contractor to augment Axons service delivery operations
• Maintains a strong partnership with Sales to align on customer priorities and communicate issues and concerns as it relates to customer sentiment and help needed
• Drives the pace of deployments for Fusus by identifying scaling opportunities and proposing new processes and or tooling
• Influences roadmap and specifications through close collaboration with Product and R&D teams.
• Collaborates with Training to optimize the delivery of content and solutions.
• Partners with functional teams across the organization to deliver high-quality desired outcomes (Hardware deployments Technical Account Management Finance People Operations and R&D).
• Partner with Finance to build a comprehensive capacity and resource model and strategy that enables flexibility and ensures we meet our SLA
• Stays current with industry best practices and competitive intel to help shape and evolve Axons software services organization
• Proactively monitors and strives to maintain high levels of quality accuracy and process consistency.
• Can closely monitor and report on the health of projects and agencies as it relates to SW deployments
• Establishes KPIs and tracks to ensure individual and overall organizational performance
• Builds a strong team establishes succession plans and provides coaching and mentorship to employees
• Identifies new ways of working and can reduce costs to increase margins
• Owns the go-to-market software services RTO pricing strategy with input from Sales and Product

What You Bring

• Bachelors degree in business engineering or an applicable field
• 10 years of experience leading SaaS deployment teams
• Powerful communicator (both oral & written)
• Demonstrated ability to influence cross-functionally to achieve results
• Demonstrated ability to work in a dynamic fast-paced changing environment
• Deploying new products under tight constraints. Success on the front lines of deploying solutions that require customers to change their behaviors while accommodating fixed requirements time and resources.
• Bring best practices from SaaS deployment to evangelize a vision for Axon.
• Excellent talent assessment and leadership skills.
• Judgment to craft a clear vision build the processes and team and execute to pursue that vision.
• External-facing customer skills. Demonstrated ability to interface directly with customers professional demeanor and ability to establish trust with customers.
• Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information.

Preferred Qualifications

• Specific experience with public safety software implementations
• MBA Degree
• Relies on a systematic and analytical approach to sales growth and sales operations
• Demonstrated ability to work in a dynamic fast-paced changing environment
• Experience implementing new operational technologies with the sales force including business analytics tools
• Experience with start-ups and larger companies
• Experience scaling a services org from scrappy to something large and efficient/effective
• Has successfully led a dispersed work force environment
• Extensive experience with CRM technology and strategy development using
• International experience in markets such as the UK Canada Australia Brazil Spain Italy France etc.

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical Dental Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

The Pay: Axon is a total compensation company meaning compensation is made up of base pay bonus and stock awards. The starting base pay for this role is between USD 167025 in the lowest geographic market and USD 267240 in the highest geographic market. The actual base pay is dependent upon many factors such as: level function training transferable skills work experience business needs geographic market and often a combination of all these factors. Our benefits offer an array of options to help support you physically financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit meet every single requirement Thats ok. At Axon we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If youre excited about this role and our mission to Protect Life but your experience doesnt align perfectly with every qualification listed here we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as nor should it be construed as exhaustive of all duties responsibilities skills efforts or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

Axons mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axons impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental health and safety regulations policies and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice advances equity values diversity and fosters inclusion. Were committed to hiring the best talent regardless of race creed color ancestry religion sex (including pregnancy) national origin sexual orientation age citizenship status marital status disability gender identity genetic information veteran status or any other characteristic protected by applicable laws regulations and ordinances and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process please email. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.