Project Manager - Customer Onboarding
Project Manager - Customer Onboarding
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1 Vacancy
Job Description
About DQE
DQE is a SaaS vendor specializing in customer data quality. Our innovative solutionsDQE DataQ and DQE Unifyare used by over 800 companies including LVMH Carrefour EDF Toyota and Belron to improve data reliability and drive better customer experiences and business performance.
With 25% annual growth and a goal to reach 20M in revenue by 2026 DQE is a key player in digital transformation across France and international markets.
About the role
As a Project Manager at DQE youll be at the heart of our customer onboarding process. Your mission: lead software implementation projects from start to finish from kickoff to go-live and ensure our customers get up and running smoothly on time and with real value.
Youll manage a mix of enterprise and mid-market projects across industries working with internal teams (R&D Product Support Sales) and directly with clients. Youll also help improve our internal processes and support the team on pre-sales consulting support and ticketing when needed.
This role is perfect for someone whos structured autonomous great with clients and knows how to drive SaaS projects in a fast-paced international environment.
What youll do
Project Delivery
- Lead end-to-end implementation projects for clients from diverse industries
- Run kick-offs manage scopes and timelines align all stakeholders
- Coordinate with tech product and support teams
- Track progress manage risks handle User Acceptance Testing (UAT) and client training
- Configure our platform to match customer needs
- Ensure documentation of work and clean handovers to Customer Success & Support
Collaboration & Communication
- Work with Customer Success to ensure smooth transition between implementation and long-term account management
- Work with Product and R&D on improvements and escalations
- Collaborate with Sales and CS to identify upsell opportunities
- Translate tech topics into clear business language
Process & Team Support
- Standardize and improve onboarding and implementation methods
- Keep clear documentation and share updates regularly
- Support presales and solution consulting where needed
- Use tools like Jira Zendesk etc. to manage delivery efficiently
Skills & capabilities
Below is our ideal profile; however you dont need to tick every box to be considered if you believe youre a good fit and are excited about the role wed love to hear from you.
- 5 years of experience in SaaS project management or delivery
- Fluent in French & English strong communicator
- Confident managing multiple projects in parallel
- Good understanding of APIs batch jobs web services etc.
- Experience with CRM or e-commerce tools (Salesforce Magento...)
- Proactive problem-solver structured and autonomous
What we offer
- Competitive salary and performance-based bonus
- Hybrid work model (3 days onsite 2 days remote after onboarding period) from our beautiful new office in Levallois-Perret
- 25 days holiday with 11-12 days of RTT
- Lunch vouchers (Swile)
- Public transport subsidy (50%)
- Comprehensive health insurance (100% for one person 50/50 for a family)
- Annual learning and development budget
- A complete onboarding plan over several months
- A collaborative fast-paced culture with a focus on innovation impact and wellbeing
Employment Type
Full Time
