Dutch-Speaking Customer Support Advisor. Attractive relocation package!
Dutch-Speaking Customer Support Advisor. Attractive relocation package!
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Job Description
Looking for a Customer Support Agent with Dutch/ English in Riga!
- Dutch (C1) and solid English (B2 minimum)
- Attractive compensation and benefits
- Accommodation provided flight tickets paid upfront
Are you fluent in Dutch and English love solving problems and enjoy helping people This is your chance to join our clients brand-new office in Riga and support a well-known Swedish fintech company on an exciting new project.
About the Company
Our client is a global tech company that delivers smart people-focused solutions. With over 90000 professionals across 90 countries they support 988 clients worldwide - including Fortune 500 companies. Theyve been recognized as one of Indias best companies to work for and continue to grow with innovation design and great teamwork.
Tasks
Your Responsibilities
- Assist customers by phone email or chat
- Document each customer interaction and the solution provided in the system
- Resolve cases within deadlines and meet performance goals
- Escalate urgent cases to your lead when needed
- Work both independently and in a team
- Deliver excellent customer service and meet quality standards
- Be available and active during scheduled hours
- Follow KPIs for response time resolution rate and more
- Take part in training and contribute to team improvements
Requirements
What Were Looking For
- Dutch (C1) and solid English (B2 minimum)
- Previous customer support experience is a plus
- Confident using computers and handling multiple systems
- Friendly positive and motivated team player
- Willingness to work in shifts or part-time (as legally allowed)
- For written roles: Strong writing in Dutch and 50 WPM typing speed
Benefits
Benefits:
- Premium health insurance: Comprehensive coverage for employees and family (spouse and children) including routine check-ups dental care vision care prescription medication and mental health support
- Health check-up (OVP): Fully covered
- Development opportunities: Access to DEXT training platform with 5000 free courses practice platforms and certifications in cutting-edge technologies
- Attractive compensation and benefits: Depending on role and experience
- Annual leave: 4 weeks of paid vacation
- Work culture and environment: Engaging workplace with regular celebrations wellness activities and strong team spirit
Employment Type
Full Time
