General Manager - Operations

This is a remote position.

About the Company

We are redefining how international talent connects with Australian employers. This is more than recruitment it s a smart open marketplace powered by licensed offshore agencies and intelligent automation. Our mission is to solve Australia s skilled labour crisis at scale with fairness speed and integrity.

Already active in critical sectors like aged care healthcare construction and hospitality we re building a system that works for everyone from global candidates to local employers. This is a unique opportunity to be part of a bold and meaningful transformation.

Role Overview

We are looking for an elite General Manager Operations to lead the core engine of delivery client accounts and international recruitment partnerships.

This is not a back-office role. You ll be the face of delivery ensuring every client experience is high-impact high-trust and growth-oriented. You ll personally own the success of foundational accounts and drive scalable systems to elevate recruitment partner performance.

In Year 1 your priorities will include:

• Owning high-touch client relationships and satisfaction
  

• Managing recruitment agency partners across multiple regions
  

• Implementing scalable documentation workflows and visibility systems
  

• Delivering outcomes that grow accounts and set operational foundations
  

Requirements

• 7-10 years in operations leadership (B2B services recruitment consulting or immigration)
  
• Proven success managing enterprise accounts and international delivery teams
  
• Clear ownership mindset and attention to executional detail
  
• High-calibre communication both written and verbal
  
• Tech-savvy with systems like HubSpot Airtable or project dashboards
  
• Commercial thinker with startup agility and strategic drive
  
• Experience working with Australia UK or US clients is a strong plus
  

Success Traits

• Operate with founder-level ownership
  
• Be relentless about timelines deliverables and satisfaction
  
• Own delivery end-to-end without needing hand-holding
  
• Balance structure with speed build iterate and improve
  
• Lead with relationship intelligence and practical execution
  
• See ambiguity as fuel not friction
  

Benefits

• Help shape the next generation of recruitment and global mobility
  
• Work directly with visionary leadership
  
• Make a measurable impact on client and candidate success
  
• Enjoy high flexibility and high performance incentives
  
• Take on a role that s foundational visible and transformational
  

Key Focus Areas

Client Account Management (70%)

• Be the single point of accountability for delivery satisfaction and issue resolution
  

• Set expectations communicate clearly and proactively drive success
  

• Manage job briefs onboarding documents and ongoing updates with clients
  

• Identify expansion opportunities (new roles sites or hiring categories)
  

• Deliver a white-glove professional experience at every stage
  

Recruitment Partnership Management (30%)

• Lead partner relationships across Asia-Pacific Middle East and Africa
  

• Monitor quality responsiveness and alignment with hiring needs
  

• Deliver feedback manage expectations and elevate performance
  

• Create a seamless bridge between offshore recruitment and client outcomes