We are seeking a skilled Data Center Technician to join our team. This hybrid role requires strong technical expertise and hands-on experience in data center network management hardware troubleshooting and customer support.
* Experience troubleshooting various computer hardware brands including HP Dell Apple Acer and Microsoft.
* Experience managing and supporting data storage and backup solutions ensuring data integrity and availability.
* Knowledge of Cisco routing and switching (Cisco IOS IOS-XE XR and NX-OS).
* Hands-on experience troubleshooting Nexus networks.
* Familiarity with various data center architectures such as DC-DR and Active-Active DC.
* Understanding of ACI Multipod to connect networks across multiple sites.
* Ability to design and architect data center networks.
* Experience handling escalations and communicating effectively with customers.
* Strong communication skills to collaborate with multiple third-party vendors.
* Experience working with data centers co-location providers shipping services and remote hands services especially Cisco products.
* Ability to handle multiple tickets simultaneously with the ability to reprioritize new high-priority tickets as they arise.
* Knowledge of TCP/IP networking and common networking terminology.
* Knowledge of network cabling (including fiber optics).
* Willingness to travel as needed to support hardware/software upgrades in data centers and troubleshoot related issues.
Requirements
Experience troubleshooting major computer hardware brands (HP Dell Apple Acer Microsoft) and managing data storage/backup solutions
Strong knowledge of Cisco routing and switching and hands-on Nexus network troubleshooting
Familiarity with ACI Multipod for multi-site network connectivity
Experience working with data centers co-location providers shipping remote hands services and managing multiple tickets/priorities
Willingness to travel for hardware/software upgrades at other locations
Data center hardware repair, network support and break-fix experience
Education
Cisco Certifications