Team Lead, Change and Process Control
Team Lead, Change and Process Control
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Job Description
Ready to Take the Next Big Step in Your Banking Career
We are seeking a highly capable and detail-driven professional to lead our Change and Process Control function. The Team Lead Change and Process Control is responsible for overseeing the end-to-end management of IT changes and ensuring that operational processes are documented governed and followed in line with organizational standards and compliance requirements. This role plays a critical part in safeguarding system stability while enabling business agility.
Key Responsibilities of the Role:
Lead and supervise the change management process to ensure all IT changes are carried out in a controlled and compliant manner with minimal service disruption
Ensure complete adherence to established change management policies and procedures across all technology functions
Oversee change impact analysis prioritization authorization tracking reporting closure and documentation of changes to the production environment
Implement control processes that verify application and configuration changes are consistently deployed across both Data Centers (DCs) with documented confirmation
Establish and maintain a formal change and process control framework aligned with management-approved policies
Evaluate all Requests for Change (RFCs) to assess business and technical impact risk and readiness for implementation
Act as secretary to the Change Management Committee (CMC) including scheduling meetings preparing agendas and circulating RFCs in advance
Ensure changes are logged categorized assessed approved planned tested and implemented in a coordinated and risk-aware manner
Liaise with development infrastructure and business teams to ensure changes are built tested and deployed as per schedule
Manage emergency changes in a secure and controlled way minimizing impact while maintaining full documentation
Maintain a tracking system that captures the full lifecycle of changes including status updates for rejected approved in-progress completed or backed-out changes
Verify that each change meets its intended objectives and ensure that any failed or reversed changes are properly recorded and reviewed
Ensure solution documentation user guides and process manuals are updated following any approved change
Analyze change records to identify patterns or issues and provide regular reports to IT leadership for performance review and process improvement
Conduct periodic reviews of processes to ensure effective internal controls and mitigate operational risks
Ensure all IT and technology-related teams maintain updated documentation for their internal processes and demonstrate adherence
Coordinate with the Configuration Manager to verify changes in production environments are also applied to failover and disaster recovery environments
Work with Configuration Management to ensure that all Configuration Item (CI) changes are accurately reflected in the Configuration Management Database (CMDB)
Track audit exceptions and risk-related findings generate compliance dashboards and ensure at least one compliance or control assessment is completed annually
Bachelor s degree in IT or related field
5 years in IT service management with leadership experience in change/process control
Solid understanding of ITIL and change management best practices (ITIL certification preferred)
Experience with ITSM tools like ServiceNow or BMC Remedy
Strong organizational analytical and communication skills
Ability to lead teams and enforce compliance
Experience with risk management and audit processes
Competitive salary and benefits
Support for professional growth and certifications
Flexible work environment
Collaborative and inclusive culture
Employment Type
Full Time
