Head of Process & Service Design - 12 month FTC
Head of Process & Service Design - 12 month FTC
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Salary Not Disclosed
1 Vacancy
Job Description
This hybrid role offers a great balance of home and office working. Youll join your colleagues in your local office at least 2 days a week.
As the UKs largest fibre-only network and its only proven wholesale challenger were busy setting new standards for what digital infrastructure can and should be.
Designed from scratch for the internet our network is greener more reliable and ready for the future. The products we provide over it not only lead the market on speed value and service they help businesses to innovate provide entire communities with a better foundation for their digital lives and support economic growth locally and nationally.
What does that mean for you The opportunity to make internet connections (and daily life) a whole lot better for a lot of people!
Joining us as the Head of Process & Service Design
This role is key to shaping and delivering efficient customer-focused processes and services that support CityFibres ambition to become a world-class operating company. Youll lead the design and continuous improvement of internal operations and customer experiences ensuring they are strategically aligned with the services of our external partners data-informed and built for long-term success.
Youll receive a competitive salary a car allowance a performance related bonus and a range of benefits to support you across your financial physical and mental wellbeing.
This is some of what you can expect to be doing:
- Service-Led Process Optimisation: Experience in leading end-to-end process improvement initiatives with a focus on enhancing service delivery to streamline operations improve customer experience and drive sustainable efficiency
- Customer-Centric Service Design: Collaborate cross-functionally to design and enhance services that exceed customer expectations and align with strategic business goals
- Strategic Change Leadership: Develop and implement a vision for process and service transformation integrating with change and release management frameworks
- Performance & Quality Assurance: Define KPIs implement process intelligence tools and establish quality control standards to ensure continuous improvement and service excellence
What youll bring to the role
Were looking for an experienced professional with a strong background in service design and process capable of leading cross-functional initiatives that drive operational improvement and customer-focused outcomes. The details listed below are desirable provided there is demonstrable experience in delivering impactful work in similar roles.
Youll also have:
- Proven Leadership in Service Design& Process: Demonstrated success in leading cross-functional teams and delivering measurable improvements in operational performance
- Working knowledge in Process Methodologies desirably knowledge of BPMN2 Lean Six Sigma or Agile frameworks for process and service optimisation
- Strategic Thinking & Business Alignment: Ability to align process and service design initiatives with organisational goals and transformation strategies
- Advanced Communication & Stakeholder Engagement: Excellent interpersonal skills to influence collaborate and communicate effectively across all levels of the organisation
Diversity Inclusion & Belonging
Were a Times Top 50 Employer for Gender Equality. Were endorsed by WORK180 and were a partner of Diversifying. We have pledged our commitment to the Armed Forces Covenant and were a Disability Confident Employer. Working together with our Employee Networks were wholly committed to ensuring that our peoples voices are heard and that everyone feels a sense of belonging and pride to be a part of CityFibre. If youd like to explore our culture and values check out The CityFibre Way.
What you can expect from us
We want to offer you all the support you need to thrive inside and outside of work. This means giving you the tools to grow your career with us as well as a comprehensive benefits package that you can adapt to your lifestyle. This includes 25 days annual leave a day off on your birthday a day off to support a charity or organisation of choice a range of wellbeing and savings initiatives including private medical insurance and supportive family friendly and menopause policies.
Qualifications :
- BPMN2 Lean Six Sigma or Agile frameworks for process and service optimisation
- Leadership in Service Design& Process
Additional Information :
We want to create a sense of belonging for everyone. We celebrate our differences and work to ensure everyone has the best chance to succeed starting with our recruitment process. No matter your background family or carer status ethnicity sexual orientation religion age disability gender or gender identity we welcome your application. If you need any support or reasonable adjustments throughout the application process please email us at We want to help!
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
