Lead, Site Reliability Engineer Services

THE POSITION:

Reporting to the Senior Manager Global DevOps Services the Lead of SRE Services provides technical and process guidance to Site Reliability Engineers (SREs) while ensuring the reliability and efficiency of services provided to specific business units. Key areas of impact this role provides are in-depth knowledge of the engineering environments within the specific business units and providing automated stable and consistent application environments. The SREs teams will work closely with development teams to help monitor and maintain IaaS PaaS and SaaS based systems where application code is deployed.  The ideal candidate will foster a collaborative environment by leaning on an extensive background in several types of engineering including Software Systems Network Security Cloud (Public/Private/Community/Hybrid) Automation and Development Operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Our employees are tasked with delivering excellent business results through the efforts of their teams.  These results are achieved by:

• Integrate Agile Cloud and DevOps services to enhance operational efficiency
• Collaborate with cross-functional teams to ensure seamless integration and support.
• Application security including SAST and DAST implementations.
• Lead two-week sprints (planning implementation demo retro) with scrum masters.
• Build new features based on automation created by SREs Public Cloud Engineers and innovation teams.
• Manage and delegate work within the team.
• Serve as an escalation point for personnel and technical issues.
• Continuously learn and stay current on new developments.
• Train and onboard new engineers.
• Monitor and manage site-specific engineering IaaS and PaaS systems for performance reliability and scalability.
• Provide quality release management services.
• Consume automation to provide a stable and consistent development environment.
• Implement an automation-first strategy for cloud services and application deployment.
• Ensure a minimum of 99.9% infrastructure uptime in accordance with SLAs.
• Maintain standards for documentation SOPs and work instructions.
• Address and coordinate efforts on escalated incidents.
• Enforce ITIL standards and procedures.
• Assist in managing vendor relationships.
• Conduct weekly 1:1 meetings set yearly goals and provide performance feedback.
• Demonstrate a commitment to diversity equity and inclusion through continuous development modeling inclusive behaviors and proactively managing bias.
• All other duties as assigned.

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws it is the policy of EVERSANA to provide reasonable accommodation when requested by an employee with a disability unless such accommodation would cause an undue hardship for EVERSANA. If reasonable accommodation is needed to perform the essential functions of your job position please contact Human Resources.

PEOPLE LEADER

People leaders must possess both the skills to effectively accomplish these tasks and the emotional intelligence to do so in alignment with our cultural values.  In addition to the critical management and leadership tasks listed above this role also includes the following unique responsibilities:

• Responsible for and oversee their respective department.
• Interview select and supervise the activities of the department staff; communicate interpret and discuss with team the company policies and procedures.
• Determine job objectives work methods and performance standards; review performance relative to departmental objectives discussion appraisal with each employee and performance; authorize and communicate salary changes promotions transfers discipline and discharge and administer all other personnel actions.

EXPECTATIONS OF THE JOB:

• Hours 40 hours per week 5 days of the week

The above list reflects the general details necessary to describe the expectations of the position and shall not be construed as the only expectations that may be assigned for the position.

An individual in this position must be able to successfully perform the expectations listed above.

Qualifications :

MINIMUM KNOWLEDGE SKILLS AND ABILITIES:

The requirements listed below are representative of the experience education knowledge skill and/or abilities required.

• 2 years in cloud operations designing solutions leveraging public cloud IaaS and PaaS.
• 6 years working in technical software or infrastructure engineering teams.
• Configuration management experience using automation products like Azure Automation PowerShell DSC Chef Ansible Salt Stack Puppet etc.
• IaC automation provisioning experience using products (e.g. Azure Resource Manager Templates Terraform UCS Director VMware AWS CloudFormation etc.)
• Experience with containerization (e.g. Docker).
• Experience with object-oriented programming and development patterns.
• Application and infrastructure monitoring implementation and configuration.
• Experience in developing or participating in cloud migration strategies.
• Designing and reporting metrics and dashboards to drive SLA compliance.
• Knowledge and experience in ITIL framework-based operations and reporting.
• Advanced large-scale server and network management technology.
• Procedure and policy design documentation and dissemination.
• Automation and analysis of performance and reliability data.
• Understanding of global network design and inter-networking.
• Security engineering server and network hardening auditing and reporting.
• Participate in vendor and contract negotiation.
• Strong technical analytical problem-solving and verbal and written communication skills.
   

PREFERRED QUALIFICATIONS:

• Prior healthcare experience would be a plus.
• BA in a computer related field preferred but not required
• Java development
• Terraform and Ansible experience
• Azure DevOps/GitHub Actions experience with emphasis on repos and pipelines.
• Automation experience with multiple public cloud vendors including Azure and AWS.
• Observability and monitoring experience.
• Industry certifications such as Cisco CCNA VMware VCP AWS Professional or Azure MCSA/MCSE Jenkins Certified Engineer AWS Certified DevOps Engineer or Microsoft Azure DevOps Solutions Certification
• Azure DevOps/GitHub Actions experience with emphasis on repos and pipelines.
• Automation experience with multiple public cloud vendors including Azure and AWS.
• App Dynamics experience.
• Industry certifications such as Cisco CCNA VMware VCP AWS Professional Azure MCSA/MCSE Jenkins Certified Engineer AWS Certified DevOps Engineer or Microsoft Azure DevOps Solutions Certification.

PHYSICAL/MENTAL DEMANDS AND WORKING ENVIRONMENT:

The physical and mental requirements along with the work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.

Office: While performing the essential functions of this job the employee is frequently required to reach grasp stand and/or sit for long periods of time (up to 90% of the shift) walk talk and hear; occasionally required to lift and/or move up to 25 pounds. The noise level in the work environment is usually moderately quiet with frequent interruptions and multiple demands.

Additional Information :

OUR CULTURAL BELIEFS:

Patient Minded I act with the patients best interest in mind.

Client Delight I own every client experience and its impact on results.

Take Action I am empowered and empower others to act now.

Grow Talent I own my development and invest in the development of others. 

Win Together I passionately connect with anyone anywhere anytime to achieve results.

Communication Matters I speak up to create transparent thoughtful and timely dialogue.

Embrace Diversity I create an environment of awareness and respect.

Always Innovate I am bold and creative in everything I do.

EVERSANA is committed to providing competitive salaries and benefits for all employees. The anticipated base salary range for this position is $121000 to $169500 and is not applicable to locations outside of the U.S.  The base salary range represents the low and high end of the salary range for this position.  Compensation will be determined based on relevant experience other job-related qualifications/skills and geographic location (to account for comparative cost of living).  EVERSANA reserves the right to modify this base salary range at any time.

Our team is aware of recent fraudulent job offers in the market misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites unsolicited e-mails or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.

From EVERSANAs inception Diversity Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths experiences and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity but also age disability status veteran status sexual orientation religion and many other parts of ones identity. All of our employees points of view are key to our success and inclusion is everyones responsibility.

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process please contact us at .

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