REF72924G_ Application / Production Support (2-3 yrs) - Program Analyst - WTS
REF72924G_ Application / Production Support (2-3 yrs) - Program Analyst - WTS
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Job Description
Delivery of 2nd line finance system support services to agreed Service Level Agreements.
Managing daily workload to ensure Howden Finance users receive the best possible service always being aware of SLAs and issues impacting live services.
Own major issues from initial report to resolution communicating with customers regularly regarding issue status.
Examine complex problems working with onshore 3rdline support resources to determine root-cause application issues identify the severity/impact and propose fixes.
Creating and updating Knowledge Articles to capture process knowledge and best practices. Delivery of 2nd line finance system support services to agreed Service Level Agreements.
Customer related: Highly customer focused and proficient in working with Business resources communicating with customers regularly regarding issue status Ensuring that Compliance standards are met regarding Data Protection accuracy TAT contribute in improving the existing work process by reducing customer complaints and increasing customer satisfaction.
Qualifications :
BTECH BE
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
