Principal Platform Architect
Principal Platform Architect
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1 Vacancy
Job Description
Were not yesterdays IT department were Digital Technology. The world around us keeps changing and so do we. Were redefining what it means to be IT with a mindset centered on transformation experience AI-driven automation innovation and growth. Were all about delivering delightful secure customer and employee experiences that accelerate ServiceNows journey to become the defining enterprise software company of the 21st century. And we love co-creating using and highlighting our own products to do it.
Ultimately we strive to make the world work better for our employees and customerswhen you work in ServiceNow Digital Technology you work for them
We are seeking a Senior Principal ServiceNow Platform Architect to lead the enterprise platform strategy architecture and innovation roadmap for the ServiceNow platform including its emerging AI and automation capabilities. This individual must bring deep technical expertise in the ServiceNow ecosystem and a strong understanding of AI Agentic workflows Generative AI (GenAI) and Large Language Models (LLMs) to drive digital transformation and automation at scale.
This role spans across platform design architecture governance innovation adoption and technical leadership across infrastructure and integration domains. The candidate will also lead a team of platform infrastructure and integration architects to deliver secure scalable and intelligent enterprise services.
Key Responsibilities:
Architecture Leadership
- Provide end-to-end architectural leadership across all ServiceNow modules (ITSM ITOM HRSD SPM App Engine SecOps etc.).
- Design for resilience observability cost-efficiency and low-code/no-code governance.
- Lead architecture reviews technical steering and innovation prioritization forums.
Platform Strategy & Governance
- Develop and champion the enterprise-wide ServiceNow platform strategy including AI process automation and workflow orchestration.
- Define governance models platform adoption roadmaps and design standards aligned with business outcomes and technology vision.
- Drive platform maturity through reusable architecture patterns and automated guardrails.
AI GenAI & Agentic Capabilities
- Lead the architecture and implementation of Now Platforms AI features including Now Assist Virtual Agents Predictive Intelligence and GenAI-powered copilots.
- Evaluate and integrate LLMs and third-party AI services for intelligent case handling natural language experiences and proactive decision-making.
- Shape the enterprises AI agent framework strategy combining the ServiceNow platform with enterprise data and services for contextual automation.
Leadership & Stakeholder Engagement
- Lead a team of platform infrastructure and integration architects with a strong focus on mentorship and capability development.
- Translate complex platform and AI strategies into compelling narratives for executive stakeholders.
- Partner with product engineering security and operations leaders to ensure holistic platform delivery.
Qualifications :
Required:
- Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
- 12 years of experience in enterprise architecture or platform engineering roles with 6 years in ServiceNow leadership.
- Deep understanding of ServiceNows architecture extensibility model and product roadmap.
- Hands-on experience with ServiceNow AI/ML features (e.g. Now Assist Virtual Agent Predictive Intelligence).
- Strong leadership cross-functional communication and storytelling abilities.
- Experience managing other architects and technical leads.
Preferred:
- ServiceNow Certified Technical Architect (CTA) or equivalent.
- Experience in deploying AI-powered workflows and copilots in enterprise platforms.
- TOGAF SAFe or other enterprise architecture certifications.
Success Metrics:
- Increased business adoption of AI-powered and automated workflows.
- Acceleration of time-to-value through reusable architecture and platform governance.
- Reduction in integration complexity and infrastructure friction.
- Improved platform resiliency cost efficiency and end-user experience.
FD21
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
