Were on the lookout for a passionate and experienced leader to join our Food & Beverage whnau at Te Kaahu our dining experience at Te Arikinui Pullman Auckland Airport. More than just a supervisory role - this is your opportunity to lead with heart embrace manaakitanga and deliver outstanding hospitality in a space that celebrates our unique identity and connection to te taiao (the natural world).
In this role you will:
- Lead by example guiding training and supporting a team of Heartists to deliver warm welcoming and professional service every time
- Collaborate closely with our Kitchen team to ensure smooth and timely delivery of beautifully presented dishes and beverages
- Take ownership of guest satisfaction confidently addressing concerns and special requests to ensure memorable experiences
- Ensure full compliance with food safety and hygiene regulations supporting a safe and high-quality dining environment
- Communicate clearly and fluently in English (written and spoken) while also showing patience and cultural understanding when working with guests or team members who speak English as a second language
- Be flexible and reliable across a 7-day rotating roster including early mornings and evening shifts
Qualifications :
You will be:
- A confident and experienced leader with at least 5 years in a Food & Beverage Supervisory role preferably in hotels or high-volume restaurants
- Calm and solutions-focused especially during busy or disrupted periods such as cancelled flights you thrive under pressure and keep the team grounded
- Someone who leads with manaakitanga showing genuine care hospitality and respect for others in everything you do
- Knowledgeable in alcohol service wine varietals and beverage pairing with a passion for sharing your knowledge
- Holding an LCQ and/or Managers Certificate is highly desirable
- Proud to be part of a workplace that celebrates culture and identity and contributes to an environment that reflects Aotearoas values
Additional Information :
Why Join Us
- Earn while you learn through Accor Academy
- Flexible shifts to suit your lifestyle
- Enjoy global staff discounts on dining and accommodation
- Complimentary meals while on shift
- Paid parking at Park & Ride Auckland Airport
- Extra leave including Paid Birthday Leave & Wellness Leave
- Refer a Friend Bonus bring great people onboard and get rewarded
- Access our generous Parental Leave Scheme
- Free and confidential Employee Assistance Program
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process youre welcome to let us know.
Remote Work :
No
Employment Type :
Full-time