Guest Experience Expert
Guest Experience Expert
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Job Description
Explore our very big world
You deserve a career that fulfills your purpose. You deserve to dream without limits. Be a part of something bigger than yourself join a team where everyone has a voice. Be inspired by whats possible and discover your own future. Begin your purpose belong to a global community and become the best version of you. At you.
The impact youll make
First impressions are everything. And youll set the tone for every guests stay. With a genuinely warm welcome youll be ready with answers to any questions and happy to offer information about hotel services facilities and the local area. Anything to help make their visit that bit more special. And creating the smoothest check-out experience youll make sure they leave us happy too.
What youll do
Process guest check-ins assigning rooms and activating room keys
Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns
Answer respond to and process all guest calls messages questions or concerns
Give guests information and directions regarding property and local areas of interest
Process check-outs and resolving any disputed charges
Process payments and room charges
Confirm reservations and cancellations running daily reports on the number of arrivals and departures
What were looking for
A warm people-oriented demeanour
A team-first attitude
Positive outlook and outgoing personality
Flexibility problem-solving skills and multi-tasking ability
Perks you deserve
In addition to an hourly rate of pay ensuring you are paid for every hour worked well support you in and out of the workplace by offering:
Health & Wellbeing - complimentary Leisure Club Membership & discounted Golf Rates because your wellbeing is important
Meals - Tasty and Varied Meals in our Associate Dining Facility
Uniform & dry-cleaning service
Discounts - Enrolment in Perks at Work - Access to unlimited deals from retailers to restaurants cinemas and more
Travel - Discounted Hotel Accommodation Worldwide for you and your Friends & Family 20% F&B Discount 30% Retail Discount & 20% Spa Discount in Marriott Hotels Worldwide
Holidays - 20 days holiday plus 8 Bank Holidays increasing with service
Pay - Annual Performance Related Pay Review
Health - Cycle to work scheme
Pension & Life Assurance
Flexibility do you need flexibility in your life talk to us as we know worklife balance is important
Take Care Access to our Take Care Emotional Wellbeing Resources & Associate Assistance Service
Develop and Grow - Comprehensive Training and Development programs
Career - career progression opportunities are endless as the #1 leader in hospitality worldwide
Celebrate - Awards and Recognition Celebrations
Events - Monthly Calendar of Associate Focused & Fun Events
With this role you will be working 40 hours per week over 5 days including weekends on a mixture of early and late shifts - do you need flexibility in your life We are happy to discuss this with you!
If this sounds like the perfect role for you apply online
Marriott International is an equal opportunity believe in hiring a diverse workforce and sustaining an inclusive people-first are committed to non-discrimination onanyprotectedbasis such as disability age and veteran status or any other basis covered under applicable law.
Employment Type
Full-Time
