Debt Recovery Officer
Debt Recovery Officer
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Job Description
Salary: 28344- 31719per annum
Grade: C
Permanent Contract
37 Hours per week
Situated on the River Thames Thurrock is an ambitious unitary with vision and opportunities for its residents and businesses.
Thurrocks Debt Management Team is a highly recognised services having been nominated twice for the IRRV (Institute of Revenues Rating and Valuation) Most Improved Team of the Year Award and was in the finalists in 2012 and achieved a Bronze Award in 2013.
The team are currently looking for aRecovery Officerto join this dynamic would be involved in collection of personal and commercial debt totalling over 230m per year. We make collections on services such as Revenues and Benefits Non-Domestic Rates Trade Waste and Sundry debts. You will have a portfolio of accounts which will require a variety of contact streams including telephone calls written enquiries emails face to face visits and attendances to Court.
The ideal candidate will have:
- Confidence to be able to manage difficult conversations
- A knowledge debt collection processes
- A full knowledge and understanding of the Thurrock Fair Debt Policy
- Experience using negotiation skills
- Experience of communicating with members of the public.
In return for your time and commitment we offer:
- Generous annual leave entitlement 25 days rising to 30 after 5 years service
- Flexible working to support a good work life balance
- An excellent Employee Assistance Programme
- Excellent training opportunities and an established CPD programme
- Reflective supervision and management support
A Disclosure and Barring Service (DBS) Check at Basic Level is required for this post.
Advert Closing Date
- Redeployment Only:8th June 2025
- Internal & External:22nd June 2025
Interview Date:To Be Confirmed
To view the Job Profile and Person Specification please follow the link below:
Required Experience:
Unclear Seniority
Employment Type
Full-Time
