ServiceNow IT Service Management (ITSM) Developer, AVP
ServiceNow IT Service Management (ITSM) Developer, AVP
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Do you want your voice heard and your actions to count
Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG) one of the worlds leading financial groups. Across the globe were 120000 colleagues striving to make a difference for every client organization and community we serve. We stand for our values building long-term relationships serving society and fostering shared and sustainable growth for a better world.
With a vision to be the worlds most trusted financial group its part of our culture to put people first listen to new and diverse ideas and collaborate toward greater innovation speed and agility. This means investing in talent technologies and tools that empower you to own your career.
Join MUFG where being inspired is expected and making a meaningful impact is rewarded.
The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details.Job Summary:
We are seeking a well-rounded and motivated ServiceNow ITSM Developer to join our dynamic team. As a ServiceNow technical expert you will play a crucial role in designing implementing and maintaining ServiceNow ITSM capabilities and contributing towards transformation of IT Service Management platform while supporting current state. Candidate must have a strong functional and technical understanding of ServiceNows IT Service Management (ITSM) platform. This individual needs to have a solution-driven mindset to best work through the deliverables around the needs of the organization. Excellent communication and documentation skills are extremely important. If youre passionate about creating efficient workflows improving user experiences and solving complex business challenges this role is for you. This is a key member of ServiceNow Platform Delivery and Services team.
Requirements:
- 6-8 years of demonstrated technical experience with design implementation and support of ServiceNow discovery CMDB and service mapping.
- Proficiency in ServiceNow development including creating custom applications modules and workflows
- Understanding of ServiceNow data model tables and relationships
- Deep functional and technical understanding and implementation experience with ServiceNow ITOM discovery and CMDB
- Experience deploying and managing ServiceNow discovery on on-prem AWS and Azure
- Experience enhancing and/or creating patterns to support custom discovery
- Experience implementing and managing service mapping
- Strong knowledge and experience with ServiceNow CMDB and CSDM framework
- Understanding of Cloud Provisioning and integration of ServiceNow with AWS and Azure cloud platforms is required
- Strong understanding of network infrastructure and application components and their inter-relationships to effectively support discovery and service mapping
- Knowledge of ServiceNow orchestration for automating IT processes
- Experience developing ServiceNow APIs ServiceNow Workflows Flow Designer UI Pages UI Macros Business Scripts Client Scripts UI Scripts UI Actions UI Policies Script Includes Security Rules
- Experience with scripting languages such as JavaScript Perl Powershell
- Good understanding of ITIL
- Experience implementing REST API integration with third party tools such as Intune SCCM Tanium Qualys VMWare etc.
- Ability to create custom reports dashboards and visualizations
- Familiarity with ServiceNow Performance Analytics
- Experience with .Net development and backend SQL Server is preferred
- Strong problem-solving skills communication and collaboration skills
Responsibilities:
- Serve as the technical subject-matter-expert for ServiceNow ITOM Discovery CMDB and Service Mapping
- Design configure implement and maintain ServiceNow IT Operations Management (ITOM) Discovery of both On-Premises and Cloud resources (AWS &Azure)
- Configure and manage ServiceNow ITOM Discovery to ensure complete accurate and efficient discovery of infrastructure and applications
- Design implement and maintain REST API and file-based integrations with external systems (such as Intune SCCM Tanium Qualys Forescout Infoblox etc.) to ingest data to enrich CMDB
- Perform multi-source CMDB reconciliation to improve quality of CMDB data
- Collaborate with multi-functional teams within IT to troubleshoot and resolve discovery and CMDB issues
- Document configurations processes and procedures related to ITOM Discovery
- Analyze existing processes and workflows identifying areas for improvement consolidation and enhancements
- Engage in day-to-day operational support gap remediation and continuous capability improvement
- Engage in on call support as needed
- Maintain adequate process operational documentation and reporting
Education:
Bachelors degree in Computer Science or a closely-related discipline or an equivalent combination of formal education and experience
The typical base pay range for this role is between $107K - $133K depending on job-related knowledge skills experience and location. This role may also be eligible for certain discretionary performance-based bonus and/or incentive compensation. Additionally our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits retirement plans educational assistance and training programs income replacement for qualified employees with disabilities paid maternity and parental bonding leave and paid vacation sick days and holidays. For more information on our Total Rewards package please click the link below.
We will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of applicable state and local laws (including (i) the San Francisco Fair Chance Ordinance (ii) the City of Los Angeles Fair Chance Initiative for Hiring Ordinance (iii) the Los Angeles County Fair Chance Ordinance and (iv) the California Fair Chance Act) to the extent that (a) an applicant is not subject to a statutory disqualification pursuant to Section 3(a)(39) of the Securities and Exchange Act of 1934 or Section 8a(2) or 8a(3) of the Commodity Exchange Act and (b) they do not conflict with the background screening requirements of the Financial Industry Regulatory Authority (FINRA) and the National Futures Association (NFA). The major responsibilities listed above are the material job duties of this role for which the Company reasonably believes that criminal history may have a direct adverse and negative relationship potentially resulting in the withdrawal of conditional offer of employment if any.The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.We are proud to be an Equal Opportunity Employer and committed to leveraging the diverse backgrounds perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race color national origin religion gender expression gender identity sex age ancestry marital status protected veteran and military status disability medical condition sexual orientation genetic information or any other status of an individual or that individuals associates or relatives that is protected under applicable federal state or local law.Required Experience:
Exec
Employment Type
Full-Time
