Client Service Analyst - Ask JPMC help bar
Client Service Analyst - Ask JPMC help bar
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Job Description
Shape the future of our customer experiences and directly influence product adoption success. Dive headfirst into dynamic collaborations and guide customers trust during crucial onboarding moments.
As a Client Service Analyst within the Employee Experience Help organization you support our customers throughout their journeys. As a core contributor of the team you are responsible to support employee onboarding drive product adoption and beyond working closely with the Employee Experience team and other cross-functional groups to ensure seamless cohesive and personalized experiences.
Job responsibilities
- Provides in person assistance such as addressing inquiries troubleshooting challenges as well as gathering feedback and insights that will be relevant to the product and servicing teams
- Drives product adoption through training and awareness initiatives
- Takes new customers through the onboarding process and guides them through the initial setup and configuration of our products to fit their specific needs
- Proactively gets involved with location-specific events and priorities to support employees
Required qualifications capabilities and skills
- 1 years of experience or equivalent expertise in customer success or a relevant domain area
- Demonstrated ability to deliver exceptional customer service with a strong desire to help customers succeed
- Proven experience successfully engaging customers using strong verbal and written communication skills with an ability to articulate complex concepts in a clear and concise manner
- Demonstrated experience in working with technology and the ability to troubleshoot basic technical issues and guide customers through problem-solving steps
- Proficient in using virtual communication tools and technology platforms.
- Strong problem-solving skills and the ability to think on your feet.
- Ability to work independently and as part of a team.
- High level of professionalism and attention to detail
Required Experience:
IC
Employment Type
Full-Time
