Manager, Channel Sales Support
Manager, Channel Sales Support
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Salary Not Disclosed
1 Vacancy
Job Description
Req Id:424513
At Bell our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world innovative digital solutions and seamless customer experiences. Its all developed and delivered by the members of #TeamBell and were always on the lookout for people with great skills and experiences.
We provide a supportive and inclusive community where all team members can succeed. And through our commitment to environmental social and governance initiatives you will feel good about the greater impact you will have making every day better for people as they connect work learn and play.
Join us. You belong at Bell.
On the Consumer and Small business team youll work across a portfolio of brands and solutions. From Bells best networks for the home the office and on the go to the member benefits at Virgin Plus to the cheap and cheerful plans at Lucky Mobile we meet the connectivity needs of all customer segments in Canada.
And its not just the options we provide its how we provide them. On this team youll be a part of a focus to continuously improve the customer experience making it more seamless intuitive and responsive.
Summary
We are seeking a highly analytical and strategic individual to lead our roster planning and performance analytics efforts. As the Manager of Roster Strategy & Performance you will play a critical role in optimizing staffing models ensuring efficient workforce allocation and driving data-informed decisions that enhance team productivity and performance.
Key Responsibilities
- Create a Roster Strategy & Optimization Plan across multiple vendors and regions
- Create focus and visibility on agent performance hiring & retention trends with regular executive updates
- Monitor recommend and implement related performance improvement strategies
- Develop and manage long-term and short-term roster strategies based on capacity requirements.
- Collaborate with Sales Operations & WFM to ensure proper roster headcount is in place to deliver on sales expectations
- Design and maintain dashboards and reports to monitor staffing efficiency productivity and optimal performance.
- Conduct root cause analysis of roster or performance issues and recommend corrective actions.
- Provide strategic input into annual headcount planning
- Engage vendor recruiting primes to help improve recruiting efficiency and manage monthly recruiting spend.
- Partner with cross-functional teams to enable operational insights and strategic decision-making.
Critical Qualifications
- Bachelors degree in Business Analytics Operations Management Statistics or related field
- 5 years of experience in workforce management operational analytics or strategy & planning
- Experience in data analysis statistical modeling and WFM forecasting
- Demonstrated experience in building staffing models KPIs and performance dashboards
- Excellent communication and presentation skills with ability to influence senior stakeholders and vendors
- Ability to work under pressure cope with ambiguity prioritize and multitask
- Proficiency in MicroStrategy and Microsoft Office Products (Excel PPT)
Preferred Qualifications
- Familiarity with data analysis programming languages (e.g. Python SQL)
#EmployeeReferralProgram
Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Management
Job Status: Regular - Full Time
Job Location: Canada : Ontario : Mississauga
Canada : New Brunswick : Moncton
Canada : Nova Scotia : Halifax
Canada : Quebec : Montreal
Work Arrangement: Hybrid
Application Deadline: 06/20/2025
For work arrangements that are Hybrid successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance Bell offers flexibility in work hours based on the business needs.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
We know that caring for our team members is at the heart of a healthy positive and thriving workplace. As part of our team youll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us youll be eligible for medical dental vision and mental health benefits that you can tailor to your specific needs. Plus as a Bell team member youll enjoy a 35% discount on our services and access exclusive offers from our partners.
At Bell we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued respected supported and that they belong.
We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry email your recruiter or to make arrangements. If you have questions or feedback regarding accessibility at Bell we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.
Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect use and disclose your personal information.
Created: Canada ON Mississauga
Bellone of Canadas Top 100 Employers.
Required Experience:
Manager
Employment Type
Full Time
