AVP Modern Workforce Endpoint Administrator (Remote)
AVP Modern Workforce Endpoint Administrator (Remote)
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$ 74363 - 127786
1 Vacancy
Job Description
Overview
***This is a remote position and can be located anywhere in the U.S.A.***
Leads engineers on the Modern Workforce Technology team in managing the architecture deployment maintenance and troubleshooting of endpoint hardware and softwareincluding desktops laptops virtual environments MDM video conferencing and print/scan technologies. Coordinates investigations and changes with various IT teams (e.g. Network System Administration Cybersecurity) and/or Business leads/Executives to deliver holistic services to end-users ensuring a successful technology experience that exceeds expectations. Leads project initiatives critical incidents and other operational activities.
Responsibilities
Essential Functions
- Plans installs configures and maintains Microsoft Configuration Manager (formerly SCCM) and Intune infrastructure and services.
- Creates and manages collections applications packages deployments and reports using MCM Intune Active Directory and/or PowerShell scripts.
- Oversees the successful operation deployment and security of end-point devices including Windows computers Teams-based conference rooms print services Scala digital signage Horizon virtual computers iOS and Android BYOD devices and limited Mac computers.
- Leads the design support maintenance and updates within the VDI space primarily leveraging VMware Horizon. Works directly with internal and external partners to continually assess the evolving requirements of both persistent and clone images. Creates updates oversees testing and performs micro and macro rollouts as required.
- Ensures the compute environment is secure leveraging Microsoft Defender and corresponding technologies.
- Ensures compliance with the organizations policies and standards.
- Collaborates with network administrators IT support staff and end users to provide an efficient and reliable endpoint environment.
- Troubleshoots and resolves issues related to infrastructure and services including MCM Intune Office 365 Beyond Trust Microsoft Defender and VMware Horizon.
- Identifies new use cases for package and other out-of-band deployments. Creates and deploys new packages and/or scripts following Change Control procedures.
- Oversees deployment of monthly and urgent (unplanned) patches that pertain to all components within the endpoint device environment.
- Works closely with IT leadership Audit and Risk Management to develop metrics around environmental health risks license compliance and performance. Provides applicable reports on a planned and as-requested basis.
- Develops strategies and reinvents processes and controls to increase the reliability security and convenience of the end-user platforms. Designs controls to ensure services remain consistent and repeatable.
- Develops and/or oversees the development of documentation and train technical support teams to maintain newly created approaches and processes.
- Oversees the creation modification and deployment of software packages and group policies designed to improve consistencies reduce service requests leverage automation and improve security. Provides architectural guidance or hands-on delivery as required.
- Leads team and project initiatives to deliver operational services and/or execute approved projects.
- Provides first-third level support for end-user and/or site issues as required to meet the needs of the business. Responds to assigned tickets/projects resolve issues document actions and close tickets with ServiceNow or other applicable tools. Serves as a team escalation point to interact with customers dealing with persistent or challenging issues.
- Occasionally serves as a liaison between Modern Workforce Technology and other IT/Business teams when issues/requests/projects are cross-functional. Collaborates and takes direction from line management and/or executive management. Partners with IT management to ensure strategic plans are supportable and implemented.
- Acts in the best interests of the organization to introduce update and maintain security and other controls to minimize risks and ensure compliance with all federal agency and banking rules and regulations governing the industry and its products.
- Performs other duties as assigned.
Qualifications
- An undergraduate degree in a related field and/or an equivalent combination of education and experience.
- 7 years of experience in the setup configuration and troubleshooting of end-user technologies and 2 years as a Server administrator VMware Administrator or Microsoft CM/Intune Administrator.
- Experience leading and participating in enterprise-wide projects with in-depth knowledge of Microsoft infrastructure software packaging and scripting deployments.
- Working knowledge of Windows Server VMware PowerShell GPOs Cisco UCS O365 DNS DHCP Azure and AWS.
- Proven experience supporting local and remote users in a process-driven environment with strong customer service communication (verbal written interpersonal) and troubleshooting skills.
- Skilled in process design architecting and maintaining infrastructure technologies and packaging/deploying updates through Active Directory WSUS or Configuration Manager.
- In-depth knowledge of technologies including Configuration Manager O365 Active Directory Intune and VDI.
- Knowledge of Apple operating systems is a plus.
- Ability to prioritize and organize efficiently.
- A team player able to work effectively in a team-fostered multi-tasking environment.
- Off-hours/on-call support.
- Occasional domestic travel spanning several days (less than 5%).
- Must be able to lift 35 pounds.
Background & EEO Statement
Salary Range:$74363 - $127786
This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the jobs location. We offer competitive pay that varies based on individual experience qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more you are welcome to discuss with us as you move through the selection process.
This job will be open and accepting applications for a minimum of five days from the date it was posted.
Working at The Bancorp Bank N.A. and Benefits Information:click here
Diversity & Background Screening
Diversity & Inclusion at The Bancorp Bank:click here
The Bancorp Bank N.A. is an EQUAL OPPORTUNITY EMPLOYER and will not discriminate on the basis of race color religion gender gender identity sexual orientation pregnancy citizenship national origin age disability genetic information veteran status or other protected category with respect to recruitment hiring training promotion and other terms and conditions of employment.
Employment with The Bancorp Bank N.A. includes successfully passing a background check including credit criminal education employment OFAC and social media background history.
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Required Experience:
Exec
Employment Type
Full-Time
