Guest Services Representative
Guest Services Representative
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Job Description
Are you ready to help transform an ugly duckling into a beautiful swan Sojourn Suites is currently undergoing an exciting renovation to become a premier Hyatt-branded hotel and were looking for a dedicated Front Desk Agent to join our team! This isnt just a job; its a chance to be part of a major glow-up helping us set the stage for an exceptional guest experience.
We need a night owl with a passion for hospitality to cover our Thursday and Friday 3:00 PM - 11:30 PM shifts plus a Sunday 12:00 PM - 8:30 PM shift OFF Monday Tuesday Wednesday & Saturday. If youre eager to contribute to a fresh start and thrive in a dynamic evolving environment wed love to hear from you. Come help us welcome guests to a brand-new era of comfort and style!
- Health vision and dental insurance
- 401(k)
- Vacation and Sick Pay
- Paid Holidays
- Employee Referral Program
- Opportunities for Advancement
- Hotel Discounts for you your friends and family
- Access to our Talent team to help you reach your career growth goals
- Uses suggestive selling techniques to sell rooms and to promote other services of the hotel and upsells hotel rooms according to hotel standard procedures.
- Follows all guidelines in regardto guest service including bt not limited to check-in reservations check out special requests and pre-registration
- Respond promptly to any guests inquiries or complaints in a friendly mannerand offer alternate solutions if guestdemand cannot be met
- Demonstrate commitment to servicing the guest by being hospitable and accommodating
- Document any guest accidents by completing the accident report form
Qualifications
- One year of hospitality experience preferred
- Experience handling cash and credit card procedures
- Basic Math skills
- Attention to detail
- Ability and flexibility to work various shifts including evenings weekends and holidays
EEO Statement
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
Unclear Seniority
Employment Type
Part-Time
