Front Desk Agent-Hampton Inn - Biloxi / Ocean Springs, MS
Front Desk Agent-Hampton Inn - Biloxi / Ocean Springs, MS
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Salary Not Disclosed
1 Vacancy
Job Description
Job Title: Front Desk Agent
Location: Hampton Inn Biloxi/Ocean Springs MS
Department: Front Office
Reports To: Front Office Manager / General Manager
FLSA Status: Non-Exempt
Job Summary:
The Front Desk Agent is the first point of contact for guests and plays a key role in delivering outstanding service at the Hampton Inn Biloxi/Ocean Springs. This position is responsible for ensuring a smooth check-in/check-out process handling guest requests efficiently and creating a welcoming environment for every guest.
Key Responsibilities:
Greet guests with a warm genuine smile and assist them throughout their stay
Perform check-in/check-out procedures accurately and efficiently
Answer phone calls make reservations and manage room availability using the property management system (OnQ experience is a plus)
Resolve guest concerns and complaints in a courteous and professional manner
Process payments and maintain accurate records of transactions
Coordinate with housekeeping and maintenance departments to ensure room readiness and guest satisfaction
Provide information about hotel amenities local attractions dining options and directions
Maintain a clean and organized front desk and lobby area
Follow all Hilton brand standards and property policies including safety and security procedures
Qualifications:
High school diploma or equivalent required; hospitality or customer service experience preferred
Strong communication and interpersonal skills
Ability to remain calm and professional in a fast-paced environment
Proficient in basic computer skills; experience with hotel PMS systems (especially Hilton OnQ) is a plus
Must be available to work flexible shifts including nights weekends and holidays
Dependable punctual and team-oriented
Physical Requirements:
Must be able to stand for long periods of time
Frequent walking bending and reaching
Ability to lift up to 25 lbs as needed
What We Offer:
Competitive pay
Hilton Team Member Travel Program
Opportunities for advancement within the company
Supportive and friendly team environment
Employee recognition programs
Required Experience:
Unclear Seniority
Employment Type
Full-Time
