Product Manager (Customer Success)
Product Manager (Customer Success)
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1 Vacancy
Job Description
Amplitude is the leading digital analytics platform that helps companies unlock the power of their products. Over 4000 customers including Atlassian NBCUniversal Under Armour Shopify and Jersey Mikes rely on Amplitude to gain self-service visibility into the entire customer journey. Amplitude guides companies every step of the way as they capture data they can trust uncover clear insights about customer behavior and take faster action. When teams understand how people are using their products they can deliver better product experiences that drive growth. Amplitude is the best-in-class analytics solution for product data and marketing teams ranked #1 in multiple categories in G2s Spring 2025 Report. Learn how to optimize your digital products and business at.
As an organization we approach challenges with humility take ownership of our contributions and embrace a growth mindset that pushes us to constantly improve ourselves each other and the value we bring to customers and partners.
Amplitudes Commitment to Diversity Equity & Inclusion (DEI):Amplitude believes that diversity enables the creation of better products improves the ability to solve complex problems and drives more powerful solutions. We strive to create an environment of inclusionone focused on psychological safety empathy and human connectionthat will allow employees of all backgrounds to thrive.
The candidate MUST be located in one of the city locations listed below:
Atlanta Georgia
Austin Texas
Sao Paulo Brazil
Mexico City Mexico
About the Role & Team
In this unique role as a Product Manager within Amplitudes Enterprise Customer Success team youll leverage your deep expertise in product management and analytics to strategically advise our customers enabling them to build exceptional digital products using Amplitudes analytics platform. Youll directly support a diverse portfolio of enterprise accounts across LATAM and North America collaborating closely with product executives analytics leaders and growth teams to drive adoption and ensure maximum value realization.
Youre someone who understands what it takes to develop outstanding digital productsexperienced with agile product methodologies fluent in analytics and skilled in platforms like Amplitude. Youll utilize these skills to guide customers toward informed product decisions strategic adoption and sustained growth.
As a Product Manager on our Customer Success Team you will:
- Collaborate closely with customers Product Analytics and Growth teams to create and execute strategic plans that achieve key product goals and growth metrics.
- Advise senior customer executives (e.g. Chief Product Officers VPs of Product Heads of Analytics) on effectively leveraging Amplitude analytics to inform their product strategy and development.
- Conduct strategic business reviews and in-depth analytics sessions demonstrating measurable impact and uncovering new opportunities for product adoption and growth.
- Partner cross-functionally with Amplitudes internal teamsincluding Sales Product and Professional Servicesto ensure customer feedback meaningfully influences product enhancements and adoption initiatives.
- Regularly analyze product usage patterns identify health metrics and proactively suggest actionable insights to customers that enhance their long-term success and value from Amplitude.
Youll be a great addition to the team if you have:
- 5 years of experience as a Product Manager Growth Product Manager or in a similar role within SaaS or digital-first companies.
- Hands-on experience using analytics platforms (Amplitude Mixpanel Google Analytics Heap etc.) to inform product decisions and strategies.
- Proven success working with enterprise-scale customers influencing senior executives and driving adoption of sophisticated SaaS solutions.
- A strong track record in defining product strategies developing roadmaps and prioritizing initiatives that deliver clear business outcomes.
- Exceptional ability to translate complex analytical insights into actionable product recommendations.
- Outstanding business acumen with the communication skills to convey technical and strategic concepts clearly and effectively to senior executives.
- Fluency in Portuguese Spanish and English.
Travel Expectation
- Approximately 5 days per month.
Who We Are
The Company: Amplitude is filled with humble life-long learners who are eager to help one another and the company succeed. Our values of growth mindset ownership and humility are core to the way we work: were tenacious in the face of challenges we take the initiative to solve problems that drive our shared success and we operate from a place of empathy and openness seeking to understand many points of view.
The Product:Amplitude is a digital analytics platformwe help companies capture data they can trust uncover clear insights about customer behavior and take faster action. This empowers teams to build better product experiences that drive business growth. Were super proud of what weve built and continue to expand: a platform that empowers companies to thrive in the digital era.
Some of our benefit programs include:
- Excellent Medical Dental and Vision insurance coverages with 100% employer-paid premiums for employee Medical Dental Vision on select plans
- Flexible time off paid holidays and more
- Generous stipends to spend on what matters most to you whether thats wellness (monthly) commuter transit/parking (monthly) learning and development (quarterly) home office equipment (annual) and much more
- Excellent Parental benefits including: 12-20 weeks of Paid Parental Leave Carrot Fertility Benefits/Adoption/Surrogacy support Back-up Child Care support
- Mental health and wellness benefits including no cost employee access to Modern Health coaching & therapy Sessions and high quality physician office experience via One Medical membership (select U.S. locations only)
- Employee Stock Purchase Program (ESPP)
Other fun facts about Amplitude:
- We were recognized in the Newsweek Excellence Index 2024.
- Our customers love us! Theyve said were the #1 product analytics solution for 19 quarters in a row on G2.
- We care A LOT about product innovation. Fast Company called us the #3 most innovative enterprise company in the world.
- We invest in our people. We offer mentorship programs management training and wellness initiatives.
- We give back to our communities. We give every Ampliteer a charitable giving grant and paid volunteer time off.
- We were founded in 2012 went public via a direct listing in September 2021 and are now trading under the ticker $AMPL.
- Were a global and fast-growing team! We have employees around the world and offices in San Francisco (HQ) New York Vancouver Amsterdam London Paris Singapore and Tokyo.
- Our mascot is Data Monster who loves to chow down on numbers charts and graphs. Nom nom.
Amplitude provides equal employment opportunities (EEO). All applicants are considered without regards to race color religion national origin age sex marital status ancestry physical or mental disability veteran status or sexual orientation.
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By applying for this job you acknowledge that Amplitude processes your personal data in accordance with the Amplitude Applicant Privacy Notice.
Staying Safe - Protect Yourself From Recruitment Fraud
We are aware of individuals and entities fraudulently representing themselves as Amplitude recruiters and/or hiring managers. Amplitude will never ask for financial information or payment or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Amplitude recruiting team will come from an @email address. You can learn more about how to protect yourself from these types of fraud by referring tothis article. Please exercise caution and cease communications if something feels suspicious about your interactions.
Required Experience:
IC
Employment Type
Full Time
