Support Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
We are looking for a high-energy driven Support Engineer to join our organization! KMS Lighthouse is an industry leader in knowledge management working with Fortune 500 enterprise-level customers. If you re interested in the intersection of technology innovation and knowledge this is the place to be.
The Support Engineer will work as a Support Engineer for our Support team and represent KMS Lighthouse as the professional authority in ongoing work with the technical factors from the client s side.
Responsibilities:
- Provide support to our Fortune 500 customers
- Receiving tickets screening them distributing them to specialized team members and working on tickets.
- The Support Engineer will work closely with the team leader and other members of the support team as well as corroborate with DevOps and the Development teams
Requirements :
- At least 1 year of experience in Customer Care/Technical Support/Help Desk or equivalent.
- Strong written and verbal communication skills in English
- Love technology have curiosity about new products and approaches and a get-to-know-how-it-works attitude.
- Thrives under pressure. Able to manage your time efficiently.
- Attention to detail highly organized with an absolute focus on the quality of the result.
- Knowledge of Linux systems utilities and scripting - a plus.
- Experience working with Jira- a plus.
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Full-time
