This is a remote position.
Telecallers job involves interacting with customers both existing and potential primarily through phone calls. Their main responsibilities include generating leads answering customer inquiries and promoting products or services to achieve sales targets.
Heres a more detailed breakdown of a Telecallers duties:
Core Responsibilities:
Making Outbound Calls: Initiating calls to prospects to promote products or services explain features and benefits and generate interest.
Handling Inbound Calls: Addressing customer inquiries concerns and complaints.
Generating Leads: Identifying and qualifying potential customers who may be interested in the companys offerings.
Customer Service: Providing assistance and support to customers regarding their needs and concerns.
Sales: Persuading customers to make purchases or schedule appointments.
Following Up: Maintaining contact with leads and existing customers to ensure satisfaction and drive sales.
Documentation: Maintaining accurate records of customer interactions in a database.
Meeting Targets: Contributing to team performance and achieving sales targets.
Building Relationships: Establishing and maintaining positive working relationships with clients.
Additional Responsibilities (depending on the role):
Collecting Overdue Payments: Contacting customers to collect overdue payments.
Scheduling Appointments: Scheduling appointments for field sales teams with qualified leads.
Providing Product/Service Information: Providing detailed information about products or services.
Answer questions about available properties: Provide detailed information about available properties including prices locations and amenities.