Bilingual Technical Support Representative (Insurance)
Bilingual Technical Support Representative (Insurance)
Posted on :
10-06-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Bilingual Technical Support Representative (Insurance)
Bilingual opportunity in the insurance industry supporting broker systems and customer service. Leverage your French and English skills in a hybrid role with flexible start times hands-on technical troubleshooting and direct client interaction. Ideal for service-oriented professionals with strong communication and problem-solving skills.
What is in it for you:
Hourly salary of $28.
4-month contract with the potential for permanent employment.
Full-time position: 37.50 hours per week.
Hybrid role with flexible start times (8:00 10:00 AM).
Business hours are Monday to Friday (8:00 AM 6:00 PM).
On-site twice a week (Tuesdays and Wednesdays)
Responsibilities:
Respond to brokerages LIAs and internal partners via phone and email regarding system access support needs and guidance requests.
Deliver timely accurate technical support with clear and professional communication.
Ensure support tickets are logged and resolved within defined timelines.
Provide user access support including setup modification and removal aligned with internal protocols.
Offer mentorship and system support to peers particularly junior staff.
Maintain expert knowledge of support systems and offer cross-training as needed.
Analyze and prioritize support requests based on urgency and business impact.
Identify broker trends and collaborate with the business development team on training strategies.
What you will need to succeed:
College or university degree preferably in Business Management or a related field.
1 2 years of experience in a customer contact center.
Proficiency with call center systems and relevant computer applications.
Medium to fast typing speed with accuracy.
Bilingual in English and French to support clients in both languages.
Strong customer service mindset with excellent written and verbal communication skills.
Analytical and problem-solving capabilities.
Strong interpersonal and organizational skills; self-directed and adaptable.
Basic knowledge of insurance and underwriting principles.
Ability to manage end-to-end customer and broker inquiries.
Aptitude to act as a Subject Matter Expert (SME) and represent the team on key initiatives.
Skilled at troubleshooting and resolving technical issues efficiently.
Why Recruit Action
Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.
# AVICJP
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
