Director of Distribution
Director of Distribution
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Salary Not Disclosed
1 Vacancy
Job Description
As the Director of Distribution youll be responsible for leading all aspects of our distribution strategy and execution through our third-party logistics (3PL) partner. This role is critical to ensuring seamless order fulfillment inventory accuracy and operational efficiency as we scale. You will be the key liaison between our internal teams and our 3PL owning the relationship managing KPIs driving continuous improvement and ensuring the brand experience is preserved through every shipment.
3PL & Distribution Oversight
- Manage the day-to-day relationship with our 3PL provider holding them accountable to SLAs and operational KPIs.
- Oversee fulfillment operations across all outbound channels with a focus on ecommerce/DTC.
- Conduct regular business reviews and scorecarding with the 3PL identifying opportunities for efficiency and service improvement.
- Support successful new product launches seasonal peaks and promotional campaigns through strong distribution planning.
- Oversee returns processing in partnership with the 3PL ensuring timely restocking dispositioning and clear communication with Customer Experience and Inventory teams.
Outbound Shipping & Carrier Management
- Own outbound shipping strategy and execution ensuring timely and cost-effective delivery of orders to our consumers.
- Manage relationships with parcel and freight carriers (FedEx UPS DHL LTL etc.) either directly or via 3PL.
- Define and optimize shipping methods service levels and routing logic to improve speed and cost efficiency.
- Monitor carrier performance metrics such as on-time delivery claims rate and customer complaints.
- Resolve escalated shipping issues (lost packages delays damages) in collaboration with 3PL and Customer Experience teams.
- Collaborate with Planning and channel heads to forecast outbound volume and adjust carrier/service strategies accordingly.
- Ensure proper documentation labeling and compliance for all outbound shipments (domestic and international).
Inventory & Systems Integration
- Ensure high levels of inventory accuracy within the 3PL facility and across integrated systems (ERP WMS OMS) driving alignment through cycle counts root cause analysis and process audits.
- Monitor inventory accuracy fulfillment rates and order flow to ensure seamless end-to-end execution.
- Identify opportunities to automate or streamline outbound shipping processes.
Continuous Improvement
- Lead contract negotiations and rate reviews with 3PL and outbound carriers to ensure competitive pricing favorable terms and alignment with service level expectations.
- Lead cost-saving initiatives in outbound freight and fulfillment operations.
- Collaborate cross-functionally to align logistics operations with brand and customer experience standards.
- Stay current on industry trends in shipping tech carrier services and customer delivery expectations.
Qualifications :
- 8 years in logistics distribution fulfillment or supply chain including at least 3 years managing outbound shipping and 3PL relationships for an ecommerce direct to consumer brand.
- Strong experience with parcel and freight shipping operations including rate negotiations and service level management.
- Familiarity with ERP and WMS platformsNetSuite preferred.
- Proven track record of improving shipping cost-efficiency and delivery speed.
- Data-driven mindset with strong analytical and problem-solving skills.
- Excellent communication vendor management and cross-functional collaboration skills.
- Bachelors degree in Supply Chain Business or Logistics preferred.
Additional Information :
TRUEWERK is committed to providing fair and competitive compensation through a combination of base salary and performance-based bonuses. Other benefits include but are not limited to:
- Employer-paid medical coverage
- Employer-paid dental coverage
- Optional vision coverage
- Employer-paid life and AD&D insurance
- Employer-paid short-term & long-term disability coverage
- Affordable coverage for dependents and domestic partners
- Additional out-of-pocket insurance options
- HSA account with employer contribution
- 401K with company match
- Monthly technology stipend
- Annual performance bonus
- Unlimited PTO policy
- 11 company holidays
- Hybrid working schedule
- Employee Assistance Program for mental health support
- Free workwear for you and discounts for friends and family!
Salary Range: $130000 - $140000 base bonus
Applications for this role are expected to be accepted through June 13 2025.
TRUEWERK is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions at TRUEWERK are based on business needs job requirements and individual qualifications without regard to race color age religion family or parental status pregnancy sex gender identity sexual orientation national origin disability genetic information or any other protected characteristic as outlined by federal state and local laws.
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
