Manager, Professional Services Engineering, XSIAM

In this role you will manage a team of Professional Services Consultants in your assigned territory supporting our Cortex portfolio of security applications. You will be responsible to drive professional services business provide management oversight to your team and all ongoing engagements including recruiting managing directing and inspiring a team with a diverse set of skills and backgrounds  You will ensure the delivery of Palo Alto Networks solutions exceeding expectations and driving high levels of customer engagement. You will also work closely with sales to ensure customer satisfaction build relationships with all customers in your territory and ensure customer success and reference-ability. 

This position is remote work based in the United States.

Your Impact

• Provide strategic direction and input to the technical development of Professional Services Consultants reporting to you

• This position requires a background in security engineering security operations & automation and people management.

• Manage the activities of the team such as hiring development promotions career growth technical training and corrective actions.

• Build relationships with customers who have long term engagements to ensure that the timelines are being met feedback on how the consultants are performing escalations etc.

• Ensure customer requirements are met.

• Drive new business by utilizing Professional Services capabilities and offerings.

• Ensure all customer engagements are successful.

• Provide status to the Services leadership team on all major activities issues escalations etc.

• Participate in the development and execution of strategic direction and input to the technical development of the Professional Services Consultants.

• Travel may be required (subject to public travel restrictions)

Qualifications :

Your Experience 

• Knowledge of cybersecurity technologies 

• Base knowledge of Palo Alto Cortex product suite

• Leadership experience of 3 years

• Experience managing teams of 10 multi-disciplined technical resources

• Experience/Knowledge with SOC automation end-point and threat mitigation

• Skilled in key business systems - SFDC Clarizen G-Suite preferred

• Strong knowledge of Internet security concepts and products

• Understand Critical Security Controls Incident Response practices and Security Operations Center environments

• The ability to solve problems creatively and develop and manage business solutions for complex problems.

• Demonstrated leadership and team-building capabilities

• Demonstrated experience meeting revenue and customer satisfaction targets

• Excellent written and verbal communication skills

• Bonus: Certifications such as CISSP and/or others like PMP

Additional Information :

The Team

Our Professional Services team is critical to our success and mission. As part of this team you enable customer success by providing support to clients post-sale. Our dedication to our customers doesnt stop once they sign it evolves.

As threats and technology evolve we stay in step to accomplish our mission. Youll be involved in implementing new products transitioning from old products to new and will fix integrations and critical issues as they are raised. But you wont wait for them to be raised youll seek them out too. We fix and identify technical problems with a pointed focus on providing the best customer support in the industry.

Compensation Disclosure

The compensation offered for this position will depend on qualifications experience and work location. For candidates who receive an offer at the posted level the starting base salary (for non-sales roles) or base salary commission target (for sales/commissioned roles) is expected to be between $151000 - $208000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

Our Commitment

Were problem solvers that take risks and challenge cybersecuritys status quo. Its simple: we cant accomplish our mission without diverse teams innovating together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need please contact us at  .

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace and all qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship No. Please note that we will not sponsor applicants for work visas for this position.