Service Support Specialist
Service Support Specialist
Posted on :
10-06-2025
Employer Active
1 Vacancy
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Job Description
Were opening our first studio in Brazil and looking for a Service Support Specialist in So Paulo!
Responsibilities:
- Identifying and resolving all operational irregularities due to software issues or any other reason
- Identifying and resolving all real-time incidents relating to all components of operations including but not limited to hardware software and network connectivity
- Resolving client disputes
- Monitoring critical application functions and infrastructure components via the provided monitoring tools; identifying analyzing logging and escalating all alerts as necessary
- Recording all events related to major incidents in internal systems and producing post-resolution incident reports.
- Manage ad-hoc situations that may occur on the shift appropriately to still be able to deliver all products.
- Administrative duties - scheduling reporting and organizing the daily processes according to the internal policies and procedures.
- Ensure the appropriate number of staff is present for each shift
Qualifications :
- Good level of both written and spoken English
- An ability to make decisions requiring independent judgment and to identify and refer other issues to the proper authorities
- Ability to work any type of shift and to work full time and/or shift schedule.
- Strong interpersonal skills soft skills (analytical/ multi-tasking/ high sense of responsibility)
- Ability to maintain strict confidentiality a high sense of urgency and a result-oriented attitude.
- Approachable energetic and able to work under pressure.
- Good level of computer literacy more specifically of the Office package
Advantages for the applicants:
- Experience as a Service Support Specialist or in a similar role
- Portuguese language knowledge
Additional Information :
We offer:
- A key role in launching and managing our first studio in So Paulo Brazil
- Competitive remuneration package
- A unique opportunity to gain extensive hands-on experience
- Professional and personal development opportunities
Remote Work :
No
Employment Type :
Part-time
Employment Type
Part-time
Department / Functional Area
Key Skills
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