Immigration Program Director

Salary; $ 74984- $96408

Location: Onsite 5 days a week

Catholic Charities of San Francisco Marin and San Mateo mission of service is to protect the dignity of vulnerable communities. We regularly partner with community business and interfaith groups to reach out to anyone who needs help including the homeless families youth people with HIV/AIDS immigrants and seniors.

The Center for Immigration and Legal and Support Services (CILSS) serves individuals and families through legal immigration representation outreach and education. Legal immigration includes affirmative and removal defense representation. Support services have varied depending on funding and current services include Know Your Rights education and outreach.

The Program Director for CILSS is responsible for the continued success of these services at CCSF. This position is responsible for learning the eligibility requirements services and funder requirements for the different programs to understand the interplay between them advocate for with funders and identify areas of improvement. This position will develop a sustainable program model in collaboration with the Associate Deputy Director Supervising Attorneys and CCSF leadership. CILSS is transitioning to the Social Enterprise Division of programs to further assist with the work of creating a sustainable business model.

This position will work provide overarching supervision and leadership to the team as a whole seeking to balance workloads within a sustainable business model. This position will also monitor contract deliverables and spending in collaboration with the Contract team in Finance. They will also look for additional strategic opportunities to expand programming in this arena.

1. Monitor deliverables and ensure data is collected and reporting occurs as required.
2. Provide leadership to the division team and direct supervision to the Supervising Attorneys and DOJ representatives.
3. Serve as the primary point of contact for all funders and partners as it relates to reporting deliverables and contract billing.
4. Responsible for all Accounts Payable and Accounts Receivable functions of CILSS in accordance with Finance procedures
5. In collaboration with the staff perform Quality Assurance assessments of programming delivered by program staff and work with staff to troubleshoot issues and develop corrective action plans when needed.
6. Establish relationships with community partners stakeholders and potential housing services providers.
7. Assist in establishing a team and building team morale.
8. Develop and manage program budgets working closely with Finance and Contracts departments and Associate Deputy Director on the monitoring budget modifications and spending.
9. Write and edit requests for proposals and funding applications in collaboration with the Grants and Contracts Teams to further fund and expand services.
10. Work with government foundations funders contract monitors and the Program Director to ensure the highest level of program delivery.
11. Use the client services database reports and dashboards to monitor data quality client services provided and staff effectiveness
12. Serve on collaborative leadership teams within the agency.
13. Promote interagency collaboration and interface amongst community agencies to leverage programs services activities and resources.
14. Complete other activities needed to meet the goals of the position and the Division i.e. training grant applications and business planning.
15. Complete other duties as assigned.

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience:

• A minimum of a BA or BS from an accredited educational institution with major coursework in social services public administration or a related field. (Equivalent education and experience demonstrating the ability to perform the job may be considered.)
• 3-5 years of managerial experience required
• 2 3 years of experience in legal immigration refugee services or similar field preferred
• 2 3 years of experience managing a social enterprise or service business preferred

Knowledge Skills & Abilities:

• A leadership style characterized by empathy compassion accountability effectiveness efficiency and innovation to maximize social impact.
• Familiarity with the USCIS and EOIR processes and the immigrant experience.
• Experience working in business planning management strategy and marketing.
• Experience in leading and building teams
• Outstanding oral and written communication skills including English fluency and strong public presentation skills.
• Must possess a strong work ethic enjoy working collaboratively and be capable of working independently with high reliability.
• Ability to build and retain quality relationships with staff and maintain a strong team culture.
• A high-energy optimistic attitude that encourages and motivates clients who live in stressful high-pressure situations.
• A proven commitment to continuous quality improvement including openness to constructive feedback
• Knowledge of modern office methods and practices including filing systems business correspondence presentations and report writing.
• Excellent basic computer skills (e.g. keyboarding Microsoft Office Suite) as well as comfort with using cloud computing applications and electronic health records as well as learning new technology tools quickly
• Experience working with vulnerable populations such as individuals with low and fixed income and underserved residents including but not limited to seniors students and transition-age youth.
• Exceptional organizational problem-solving and time management skills.
• Excellent multicultural experience and ability to work well with a diverse population.
• Flexible proactive adaptable and able to work in a fast-paced changing environment.
• Ability to lead and organize team training as needed.
• Experience monitoring case files in compliance with audit and funder requirements.
• Highly developed interpersonal skills enabling the candidate to work collaboratively with diverse audiences.
• Ability to research analyze information and represent data in meaningful ways.
• Experience in building collaborative partnerships with community stakeholders.
• Ability to maintain confidentiality.
• Commitment to the Mission and Values of Catholic Charities
• Demonstrates the necessary attitudes knowledge and skills to deliver culturally competent services and work effectively in cross-cultural situations.

Clearances Required Prior to the First Day of Employment:

Fingerprinting

Clearance: Required

TB Screening -

Negative Tuberculosis Test: N/A

First Aid

Certificate: N/A

Is responsible for accurate and timely data entry that aids Performance and Quality Improvement (PQI) reporting and case record reviews.

Is responsible for accurate and timely submission of case records.

Serves on a quarterly case record review committee for Performance and Quality Improvement

Serves on department or program Performance and Quality Improvement PQI Committee responsible for monitoring goals and reporting.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• Intermittent bending standing stooping kneeling reaching twisting and walking.
• Occasional lifting pushing and pulling.
• Frequent repetitive motions: Making substantial movements (motions) of the wrists hands and/or fingers.

• Light work: Exerting up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently and/or a negligible amount of force constantly to move objects.

• The worker is required to have visual acuity to determine the accuracy neatness and thoroughness of the work assigned.
• Driving is not required for this position.

If driving a car is required for the position incumbent must have a valid California drivers license and be able to provide proof of DMV record and personal insurance (if required.)

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Occasionally exposed to outside weather conditions.
• Noise level in work environment is usually moderate.
• May include contact with clients with mental health issues who demonstrate behaviors such as use of profanity shouting running away self-harm and violence.
• The worker is occasionally exposed to perfume or scents in personal care products used by employees clients and visitors.
• The worker is subject to outside environmental conditions: No effective protection from weather.
• The worker is subject to noise: Noise level in work environment can be moderate to excessive.

• Occasional need to interact with clients that may be expressing anger both appropriately and inappropriately and to manage the client environment in a way that will avoid further escalation of any inappropriate behavior
• The work environment includes traveling using various modes of transportation.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.

CATHOLIC CHARITIES IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER and is committed to providing equal employment without regard to race color creed religion national origin ancestry age sex sexual orientation gender identity legal domicile status veteran status disability or AIDS/HIV status or any other characteristic protected under federal or state law.

Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Required Experience:

Director