Senior Outbound Product Manager
Senior Outbound Product Manager
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1 Vacancy
Job Description
The CRM & Industry Workflow Public Sector Industry Outbound Product Management team is seeking an experienced Product Manager to support the expansion of Public Sector Digital Services (PSDS) into new government mission areas. PSDS is a robust customer service management solution designed to meet the unique needs of federal state and local agencies as they work to fulfill their missions.
Were looking for someone with strong go-to-market and product enablement expertisesomeone who can create and execute strategies for comprehensive solutions that address the complex needs of both constituents and the agencies that serve them.
What youll do in this role:
Develop high-quality enablement content that communicates the value of product innovations with a focus on government data models and mission-driven applications
Gain a deep understanding of customer use cases and success metrics to help shape product roadmaps
Create best-practice resources including early product demos to encourage adoption by customers and partners
Serve as a trusted advocate for the CRM product vision with industry influencers strategic partners and pundits
Collaborate with government agencies around the world and contribute to meaningful mission outcomes
Work closely with teams across Inbound Product Management Product Marketing Product Success and Technical Alliances to define product strategy release themes and go-to-market plans
Lead cross-functional efforts to achieve shared goals
Qualifications :
This role requires passing the ServiceNow USFedPASS background screening which includes a credit check criminal and misdemeanor check and drug test. Employment is contingent upon successful completion of the screening. Due to federal requirements applicants must be U.S. citizens naturalized citizens or Permanent Residents with a green card.
5 years of experience in Product Management or related fields ideally with a focus on CRM applications for public sector (federal state or local)
Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
Familiarity with ServiceNow or other enterprise CRM platforms (e.g. Salesforce Pegasystems Appian Microsoft) is a plus
Experience working directly with government agencies
Strong understanding of government structures processes and operations
Demonstrated ability to translate technical capabilities into business value and craft compelling product messaging
Excellent verbal and written communication skills including experience leading sessions hosting webinars and influencing stakeholders across time zones
Strategic thinker with a systems mindsetsomeone who enjoys solving complex puzzles
Action-oriented and hands-on with a strong drive to succeed in a competitive market
Strong interpersonal and collaboration skills for working with customers leadership cross-functional teams and external partners
Preferred Qualifications:
Experience in Solution Consulting Solution Architecture or Enterprise Architecture is a plus
For positions in this location we offer a base pay of $140700 - $239200 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On-Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
Company Industry
Key Skills
- Time Management
- Data Analytics
- Analytical
- Agile
- Requirement Gathering
- Strategic thinking
- Visio
- Communication
- Problem Solving
- Market Research
- UML
- Cross Functional Teams
