Product Design Manager, Service Hub
Product Design Manager, Service Hub
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Job Description
POS-28864
About the Role
Service Hub is purpose-built to deliver remarkable customer experiences at scale and Omnichannel communication is at the heart of that mission. As the Design Manager for the Omnichannel product group youll be leading a design team focused on building intuitive high-impact 1:1 communication tools that are foundational to every sales and support teams success.
This is a platform-facing leadership role: youll help build the connective tissue that enables seamless contextual experiences for every HubSpot customer regardless of channel or business size. Our Omnichannel platform empowers front-line teams to meet customers where they are (phone email SMS and more) preserves full context across touchpoints and ensures conversations are easy to manage at scale.
Youll collaborate deeply with engineering product and design leaders across the product family (e.g. Sales Hub Content Hub Operations Hub) to deliver solutions that work across use cases and set a high bar for craft accessibility and platform consistency.
In this role youll get to:
- Set vision & strategy for the Omnichannel experiences that power 1:1 customer interactions.
- Empower your team by setting clear expectations fostering autonomy and championing a culture of growth feedback and high design standards.
- Work closely with stakeholders across product lines to ensure communication tools are flexible for diverse customer needs from SMBs to global enterprises.
- Inspire and coach a team of talented designers helping them grow their impact through thoughtful critique regular feedback and authentic care.
- Drive cross-functional impact by working closely with product management engineering and other design teams to shape priorities align on vision and ship high-quality products.
- Build for scale by ensuring your teams design systems workflows and tooling support the pace and reach of HubSpots growth and platform ambition.
- Champion craft and usability by holding your team accountable to HubSpots high standards for craft consistency and cohesion across channels.
- Youre not shy about digging into the work but know how to give your designers space to own their ideas and solutions.
Were looking for people who:
- Have experience leading design teams for business communication collaboration or task management platform tools.
- Demonstrate a track record for building products in a platform environment supporting multiple user types business models or regions.
- Thrive in cross-functional highly collaborative environments; have a proven ability to bring stakeholders together to deliver high-impact work.
- Are passionate coaches and mentors who help their reports do their best work hold them to high standards and celebrate their growth.
- Balance vision and pragmatism inspiring others while caring about delivering value iteratively.
- Model HubSpots culture of autonomy and flexibility while being deeply invested in product excellence and business outcomes.
- Value continuous improvement and reflection and are eager to learn and grow.
Why HubSpot
- Make a global impact: HubSpots Omnichannel tools help millions of businesses build deeper relationships with their customers.
- Be part of a truly hybrid team: We embrace flexibility asynchronous work and diverse perspectives.
- Grow your craft and leadership: Coach at scale learn from smart and caring peers and help shape a category-leading platform.
- Ship work that matters: HubSpot is a high-autonomy environment where your contributions will shape the future of customer experience sales and support.
Cash compensation range: 10 USD Annually
About the Role
Service Hub is purpose-built to deliver remarkable customer experiences at scale and Omnichannel communication is at the heart of that mission. As the Design Manager for the Omnichannel product group youll be leading a design team focused on building intuitive high-impact 1:1 communication tools that are foundational to every sales and support teams success.
This is a platform-facing leadership role: youll help build the connective tissue that enables seamless contextual experiences for every HubSpot customer regardless of channel or business size. Our Omnichannel platform empowers front-line teams to meet customers where they are (phone email SMS and more) preserves full context across touchpoints and ensures conversations are easy to manage at scale.
Youll collaborate deeply with engineering product and design leaders across the product family (e.g. Sales Hub Content Hub Operations Hub) to deliver solutions that work across use cases and set a high bar for craft accessibility and platform consistency.
In this role youll get to:
- Set vision & strategy for the Omnichannel experiences that power 1:1 customer interactions.
- Empower your team by setting clear expectations fostering autonomy and championing a culture of growth feedback and high design standards.
- Work closely with stakeholders across product lines to ensure communication tools are flexible for diverse customer needs from SMBs to global enterprises.
- Inspire and coach a team of talented designers helping them grow their impact through thoughtful critique regular feedback and authentic care.
- Drive cross-functional impact by working closely with product management engineering and other design teams to shape priorities align on vision and ship high-quality products.
- Build for scale by ensuring your teams design systems workflows and tooling support the pace and reach of HubSpots growth and platform ambition.
- Champion craft and usability by holding your team accountable to HubSpots high standards for craft consistency and cohesion across channels.
- Youre not shy about digging into the work but know how to give your designers space to own their ideas and solutions.
Were looking for people who:
- Have experience leading design teams for business communication collaboration or task management platform tools.
- Demonstrate a track record for building products in a platform environment supporting multiple user types business models or regions.
- Thrive in cross-functional highly collaborative environments; have a proven ability to bring stakeholders together to deliver high-impact work.
- Are passionate coaches and mentors who help their reports do their best work hold them to high standards and celebrate their growth.
- Balance vision and pragmatism inspiring others while caring about delivering value iteratively.
- Model HubSpots culture of autonomy and flexibility while being deeply invested in product excellence and business outcomes.
- Value continuous improvement and reflection and are eager to learn and grow.
Why HubSpot
- Make a global impact: HubSpots Omnichannel tools help millions of businesses build deeper relationships with their customers.
- Be part of a truly hybrid team: We embrace flexibility asynchronous work and diverse perspectives.
- Grow your craft and leadership: Coach at scale learn from smart and caring peers and help shape a category-leading platform.
- Ship work that matters: HubSpot is a high-autonomy environment where your contributions will shape the future of customer experience sales and support.
Cash compensation range: 10 USD Annually
Pay & Benefits
The cash compensation below includes base salary on-target commission for employees in eligible roles and annual bonus targets under HubSpots bonus plan for eligible roles. In addition to cash compensation some roles are eligible to participate in HubSpots equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are tailored to your skills experience qualifications and other job-related reasons.
This resource will help guide how we recommend thinking about the range you see. Learn more about HubSpots compensation philosophy.
Benefits are also an important piece of your total compensation package. Explore the benefits and perks HubSpot offers to help employees grow better.
At HubSpot fair compensation practices arent just about checking off the box for legal compliance. Its about living out our value of transparency with our employees candidates and community.
We know the confidence gapand impostor syndrome can get in the way of meeting spectacular candidates so please dont hesitate to apply wed love to hear from you.
If you need accommodations or assistance due to a disability please reach out to us using this form.
At HubSpot we value both flexibility and connection. Whether youre a Remote employee or work from the Office we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team youll also attend other in-person events such as your Product Group Summit and other gatherings to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements
Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Germany Applicants: (m/f/d) - link to HubSpots Career Diversitypagehere.
India Applicants: link to HubSpot Indias equal opportunity policy here.
About HubSpot
HubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing sales service and website management products that start free and scale to meet our customers needs at any stage of growth. Were also building a company culture that empowers people to do their best work. If that sounds like something youd like to be part of wed love to hear from you.
You can find out more about our company culture in the HubSpot Culture Code which has more than 5M views and learn about our commitment to creating a diverse and inclusive workplace too. Thanks to the work of every employee globally HubSpot was named the #2 Best Place to Work on Glassdoor in 2022 and has been recognized for its award-winning culture by Great Place to Work Comparably Fortune Entrepreneur Inc. and more.
Headquartered in Cambridge Massachusetts HubSpot was founded in 2006. Today thousands of employees across the globe work remotely and in HubSpot offices. Visit ourcareers website to learn more about the culture and opportunities at HubSpot.
By submitting your application you agree that HubSpot may collect your personal data for recruiting global organization planning and related purposes. HubSpotsPrivacy Noticeexplains what personal information we may process where we may process your personal information our purposes for processing your personal information and the rights you can exercise over HubSpots use of your personal information.
Required Experience:
Manager
Employment Type
Full Time
