Technology Support Assistant

TITLE:Technology Support Assistant

DEPARTMENT:Technology Operations

REPORTS TO:Technology Services Manager

RECEIVES GUIDANCE FROM: Technology Services Manager and Director of Technology Operations

EVALUATES:N/A
POSITION INVENTORY:B23

POSTION TYPE:PARA

FLSA STATUS:Non-Exempt

FT/PT:Full Time

DAYS:260 Day Calendar HOURS:8 Hour Day

BASIC FUNCTION:

Provide Customer Service Desk support for the districts technology operation 25% of the time and diagnose and repair technology problems within area of expertise and assignment 75% of the time. The essential functions as shown below represent only the key areas of responsibility; specific position requirements will vary depending on the needs of the technology department.

ESSENTIAL FUNCTIONS:

1. Diagnose troubleshoot and resolve problems encountered by users on the district network via telephone email or SMS remote access.
2. Initiate service technician calls as needed.
3. Maintain records of computer/network/telecommunications service work.
4. Maintain knowledge of current network system and application programs used in the district.
5. Use call-tracking systems for all technology needs (e.g. assistance repair purchase and action taken on request).
6. Seek additional skill development in use of technology in instruction and office management.
7. Diagnose and resolve problems encountered by computer audiovisual and technology equipment users within the District.
8. Deliver and set up technology including branding and tagging of technology equipment obtained by the district.
9. Install cabling peripheral equipment and/or software as needed.
10. Perform preventative maintenance on technology and telecommunication equipment as appropriate.
11. Prepare submit and maintain appropriate installation and service documents as determined by the District.
12. Provide information and support to the lead technician technology services specialist and/or director technology operations in identifying areas of customer need and distribution of the workload to ensure prompt and courteous service to district users.
13. Perform prompt courteous service to all district technology users.

ADDITIONAL ESSENTIAL FUNCTIONS (for every DMPS position):

1. Attend work on a prompt and regular basis.
2. Maintain confidentiality.
3. Maintain satisfactory and harmonious working relationships with the public students and other employees.
4. Assist with other duties as may be assigned.

HIRING SPECIFICATIONS:

Required:

1. High School Diploma HiSet or GED
2. Three years of experience supporting computer networks
3. IT Support Certification/Licensure or 5 years of technical support experience on microcomputer networks operating systems and hardware

Desired:

1. A certification Network Plus certification or MOUS certification
2. Working knowledge of ERP/SIS systems
3. Technical Certification in Networks hardware and software applications
4. Specialized training in various communication systems
5. Specialized training in Data Communications networking

Skills Knowledge and Abilities:

1. Ability to communicate effectively both orally and written.
2. Ability to manage multiple projects and prioritize assigned tasks.
3. Strong human relations and communications skills with an emphasis on customer support.
4. Knowledge of and experience with Microsoft products.
5. Valid drivers license.

PHYSICAL DEMAND:

FREQUENCY:

Standing

Occasional 1% - 32%

Walking

Occasional 1% - 32%

Sitting

Frequent 33% - 66%

Bending/Stooping

Occasional 1% - 32%

Reaching/Pushing/Pulling

Occasional 1% - 32%

Climbing/Stairs

Occasional 1% - 32%

Driving

Frequent 33% - 66%

Lifting (20 lbs.)

Occasional 1% - 32%

Carrying (25 feet)

Occasional 1% - 32%

Manual Dexterity Tasks

Telephone

Occasional 1% - 32%

Computer

Constant 67%

Other

Occasional 1% - 32%

Working Conditions

Inside

Frequent 33% - 66%

Outside

Frequent 33% - 66%

Extremes of Temperature/Humidity

Occasional 1% - 32%

All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge skills and/or ability to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties responsibilities or requirements. Individuals may be required to perform any other job-related instructions as requested by their supervisor subject to reasonable accommodation.

Approved By:Jenna Crinzi

Date:06/06/2025